0
9.0.9
Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3, Xanadu Patch 1, Xanadu, Washington DC Patch 9, Washington DC Patch 4, Washington DC Patch 3, Washington DC Patch 1, Washington DC, Vancouver Patch 7
Now Assist in Virtual Agent uses search and generative AI (large language models - LLMs) to create a natural-language conversational experience with knowledge articles, catalog items, and LLM topics that can improve the success of your self-service and deflection.
- Generative AI conversations driven by knowledge, multi-turn catalog requests, and LLM topic discovery in the Virtual Agent experience
- Simple guided setup with no complex configurations or requirement to create conversational topics in Virtual Agent Designer
- Support for large language model (LLM) topic flows
- Channel support for Microsoft Teams and ServiceNow Mobile
- Additional support for conversational catalogs
- Support for Virtual Agent notification in Now Assist across multiple assistants
- New:
- Enhanced chat (modern conversational experience with a resizable and moveable window and additional capabilities such as multiple active conversations and a seamless experience with portal search)
- Enhanced chat with added full-page experience
- People results in synthesized responses
- External content integration with expanded sources
- Suggested actions
- Document QnA
- Web search
- Agentic Virtual Agent
- Changed:
- Boolean choice, static choice, and dynamic choice controls visual updates in standard chat experience
- Summary card visual updates
- Fixed:
- Defect fixes
- Removed: N/A
- Required plugins and products
- Now Assist for IT Service Management (ITSM), Now Assist for HR Service Delivery (HRSD), or Now Assist for Customer Service Management (CSM)
- Now Assist for Platform (sn_genai_platform)