0
8.0.8
Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3, Xanadu Patch 1, Xanadu, Washington DC Patch 9, Washington DC Patch 4, Washington DC Patch 3, Washington DC Patch 1, Washington DC, Vancouver Patch 7
Now Assist in Virtual Agent uses search and generative AI (large language models - LLMs) to create a natural-language conversational experience with knowledge articles, catalog items, and LLM topics that can improve the success of your self-service and deflection.
- Generative AI conversations driven by knowledge, multi-turn catalog requests, and LLM topic discovery in the Virtual Agent experience
- Simple guided setup with no complex configurations or requirement to create conversational topics in Virtual Agent Designer
- Support for large language model (LLM) topic flows
- Channel support for Microsoft Teams and ServiceNow Mobile
- Additional support for conversational catalogs
- Support for Virtual Agent notification in Now Assist across multiple assistants
- New:
- Model updates for improved conversational flow including disambiguation questions
- External content integration in synthesized response
- Streaming support
- Changed:
- Choice picker enhancements
- User input bar UI enhancements
- Citations and sources in synthesized response now also include actions in addition to KB/information
- Fixed: certain defect fixes
- Removed: N/A
- Required plugins and products
- Now Assist for IT Service Management (ITSM), Now Assist for HR Service Delivery (HRSD), or Now Assist for Customer Service Management (CSM)
- Now Assist for Platform (sn_genai_platform)