0
16.0.5
Australia, Zurich Patch 7, Zurich Patch 6, Zurich Patch 5, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3, Xanadu Patch 1, Xanadu
Generative AI
Now Assist in Virtual Agent uses search and generative AI (large language models - LLMs) to create a natural language conversational experience with knowledge articles, catalog items, and LLM topics that can improve the success of your self-service and deflection.
- Generative AI conversations driven by knowledge articles, multi-turn catalog requests, and LLM topic discovery in the Virtual Agent experience
- Simple guided setup with no complex configurations or requirement to create conversational topics in Virtual Agent Designer
- Support for large language model (LLM) topic flows
- Channel support for Microsoft Teams and ServiceNow Mobile
- Additional support for conversational catalogs
- Support for Virtual Agent notification in Now Assist across multiple assistants
- ITSM Now Assist voice assistant application enhancements will be documented as part of the ITSM Voice Application
- Admin experience to support configuration of tone, persona, response length and vocabulary for Assistants across all the Assets is available by contacting Support.
- Required plugins and products
- Now Assist for IT Service Management (ITSM), Now Assist for HR Service Delivery (HRSD), or Now Assist for Customer Service Management (CSM)
- Now Assist for Platform (sn_genai_platform)