0
21.0.1
Zurich, Yokohama Patch 6, Yokohama Patch 4, Yokohama Patch 2, Yokohama, Xanadu Patch 9, Xanadu Patch 8, Xanadu Patch 4, Xanadu, Washington DC Patch 7, Washington DC Patch 5, Washington DC Patch 3, Vancouver Patch 9
ServiceNow's Compliance Case Management application helps customers manage their compliance cases, such as policy and regulatory violations, complaints, and more. Collaborate with key stakeholders to perform assessments, investigation tasks, and other actions to effectively manage compliance cases. Additionally, analyze the causes and consequences as part of the post-case review process.
Compliance Requests :
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- Compliance request configurations: Two active compliance requests types, each with dedicated workflows to manage compliance-specific inquiries and approvals related to policy improvements. Each request type can be configured with the following dedicated elements:
- Workflow
- Form view (Show hide fields based on request type)
- Assignment rules (To assign an analyst to a compliance request )
- Approval workflow:
- Any approvers
- All approvers
- Specific percentage of users to approve
- Employees can raise compliance request and contact the compliance team through the “Employee Center”.
- Compliance team analyzes the request, identifies related policies and controls, and obtains additional approvals, if necessary
- Compliance request configurations: Two active compliance requests types, each with dedicated workflows to manage compliance-specific inquiries and approvals related to policy improvements. Each request type can be configured with the following dedicated elements:
Compliance Case :
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- Employees can report event or policy violations encountered and contact the compliance team through the “Employee Center”.
- APIs to create and update compliance cases from various sources, such as ServiceNow Apps (Security Incident Response, IT Incidents, HR Cases) and 3rd-party integrations.
- Compliance team analyzes the case, conducts investigations, and collaborates with various teams by creating and assigning case tasks.
- Compliance case configurations: Two active compliance case types, each with dedicated workflows to manage policy and regulatory violations use cases. Each case type can be configured with the following dedicated elements:
- Workflow
- Form view (Show hide fields based on case types)
- Assignment rules (To assign an analyst to a compliance case)
- Assessment templates
- Changed
- Implemented smart assessment changes to compliance case assessments.
- Fixed
- Fixed issues related to access permissions on compliance case record.
The following GRC applications must be installed and activated:
- GRC: Policy and Compliance Management (com.sn_compliance)
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GRC: Compliance Management Workspace (com.sn_compliance_ws)
- GRC: Common Workspace Elements (com.sn_grc_workspace)
Permissions and roles:
- Role required to install the app: System admin (admin)