Brazil Patch 1, Australia Patch 7
Standalone Application
Case and Knowledge Management for EmployeeWorks and Employee Slate brings HR case tasks, approvals and delegation directly in ServiceNow EmployeeWorks.
Employees can open and complete the HR tasks assigned to them, like uploading documents, signing, working through a checklist or watching a video directly in EmployeeWorks. AI insights summarize each task in plain language, and ServiceNow Otto can read the task on screen to answer questions and help complete it where the task allows.
This application delivers the foundational HR task experience in ServiceNow EmployeeWorks, helping organizations improve task completion, keep the employee experience consistent, and prepare HR tasks for AI-assisted work.
- Render HR case tasks natively in EmployeeWorks, with create and fulfill behavior unchanged
- Support for 7 HR task types: Mark When Complete, URL, Checklist, Upload Documents, E-signature, View Video, Schedule a Meeting
- Approvals and Delegation in EmployeeWorks
- AI insights on each task, summarizing what the task is about and what to do next
- ServiceNow Otto can read the task on screen, answer questions about it, and complete supported tasks such as Mark When Complete
- All HR tasks can be accessed through EmployeeWorks -> Tasks and Requests
- Support for employee and HR agent personas
New
- Introduced HR task support in ServiceNow EmployeeWorks
- Added 7 HR task types: Mark When Complete, URL, Checklist, Upload Documents, E-signature, View Video, Schedule a Meeting
- Added Approvals and Delegation in ServiceNow EmployeeWorks
- Added AI insights summary on HR tasks
- Enabled ServiceNow Otto to read task context on screen and complete supported tasks
Not applicable for this application version.
Plugin Dependencies:
Human Resources Scoped App: Core
App Dependencies:
ServiceNow EmployeeWorks Web App Base - app-ex-ai-portal - 2.4.4
E-Signature for EmployeeWorks and Employee Slate - app-e-sign-aiux - 1.0.0
Note- All Hard Dependencies