28
25.4.0
Yokohama, Xanadu, Washington DC, Vancouver
The Citrix ITSM plug-in for ServiceNow provides an easy way to extend ServiceNow’s capabilities into your Citrix infrastructure. While virtual app and desktop (Citrix Workspace) delivery allows organizations to be more flexible and end-users more productive with anywhere, any device access, this new plug-in further enhances the capabilities of Citrix environments with ServiceNow integration. With out-of-the-box workflows, along with the ability to create custom workflows, IT teams can now can automate, monitor and manage their Citrix environments, allowing them to focus on strategic projects while automating minor tasks.
- Allow ServiceNow end users & admin to log off from a selected session, perform VDA power management, reset user profile
- Allow ServiceNow end users to request specified desktops and applications
- Allow the integration with ServiceNow Virtual Agent for reset sessions or request desktop/applications.
- Allow ServiceNow administrators to add MCS-created machines to a machine catalog, or reclaim VDI resources.
- Allow ServiceNow administrators to monitor alerts and notifications (from Citrix Virtual Apps and Desktops，Citrix Cloud, and ADM respectively) and create incidents for specified assignees to follow up
- Allow ServiceNow administrators to customize workflows by using Citrix-developed custom activities
- Allow ServiceNow administrators to run PowerShell in Citrix DaaS environment by using Citrix-developed custom activities
- Allow ServiceNow administrators to access Citrix ITSM tables, such as License info,VDA info, Machine Catalog, Delivery Group, Published Desktops/Applications
For more information or a user guide, please refer to the Citrix ITSM product document
https://docs.citrix.com/en-us/citrix-itsm-adapter-service.html
- Support for Yokohama Platform:
- New Features:
- ServiceNow Event Management Integration: Customers can now configure policies to forward Citrix Alerts and Notifications to the ServiceNow Event Management platform, enabling seamless integration and enhanced incident response. ( Since event rules are required to process events, please configure them manually as per the requirement. )
- Enhanced Error Handling: Improved error code processing to provide more detailed information for troubleshooting, making issue resolution faster and more efficient.
- Maintenance and Enhancements:
- Bug Fixes: Resolved various reported issues to improve system reliability.
- Performance Improvements: Enhanced system performance for faster response times and better scalability.
ServiceNow IntegrationHub Action Step - PowerShell