0
1.0.0
Australia
Standalone Application
This application is built to support the remote hands capability, a key feature that enables end customers to securely and efficiently raise remote hands requests. It streamlines technical support by allowing customers to request on-site, hands-on assistance for their devices or systems without managing the coordination themselves. As a result, it reduces resolution time, improves operational efficiency, and enhances the overall customer support experience.
- Separate table to store Remote Hands requests
- New catalog item for Remote Hands requests
- Workspace menu in CSM/FSM for Remote Hands requests
New
Seperate table to hold remote hands request
a new catalog for remote hands request
menu in csm fsm worksapce for remote hands request
Dependencies:
- Installs with Network Inventory Advanced if CSM is installed