0
11.0.14
Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 4, Xanadu Patch 3, Xanadu Patch 1, Xanadu, Washington DC Patch 9, Washington DC Patch 4, Washington DC Patch 3, Washington DC, Vancouver Patch 7, Vancouver Patch 4
Now Assist in AI Search showcases question answering. powered by semantic vector search and the Now LLM Service. With the application enabled, when users post questions in Portal, Employee Center, Virtual Agent, or workspaces, they will see referenced natural language responses based on customer Knowledge content as well as relevant actions (Virtual Agent topics and Catalog Items). A true enterprise generative AI application, Now Assist in AI Search allows customers to focus responses on customer-specific content, ensures that access rights to that content are respected, and can reduce the risk of hallucinations and inappropriate responses.
Generative AI Q&A Genius Results in Portal, Employee Center, Virtual Agent, and workspaces.
- New
- Synthesized Genius Result in the search page: A new Genius Result type that synthesizes content across sources. When Virtual Agent enhanced chat is enabled, the new synthesized Genius Result also surfaces Virtual Agent actions, and supports asking follow-up questions through Virtual Agent.
- Now Assist query suggestions: suggest chat queries as you type in the search bar.
- Extended content in Q&A: Support more external content, and sys_user information.
- Support conversational catalog in search results.
- Fixed
- Search quality and fluidity improvements.
- Additional defect fixes.
- XP9+, YP3+
- AI Search Admin Console v3.2.1+