0
12.0.8
Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 4, Xanadu Patch 3, Xanadu Patch 1, Xanadu, Washington DC Patch 9, Washington DC Patch 4, Washington DC Patch 3, Washington DC, Vancouver Patch 7, Vancouver Patch 4
Now Assist in AI Search showcases question answering. powered by semantic vector search and the Now LLM Service. With the application enabled, when users post questions in Portal, Employee Center, Virtual Agent, or workspaces, they will see referenced natural language responses based on customer Knowledge content as well as relevant actions (Virtual Agent topics and Catalog Items). A true enterprise generative AI application, Now Assist in AI Search allows customers to focus responses on customer-specific content, ensures that access rights to that content are respected, and can reduce the risk of hallucinations and inappropriate responses.
Generative AI Q&A Genius Results in Portal, Employee Center, Virtual Agent, and workspaces.
New
- New model integration: Gemini, Anthropic
- Intuitive UI for supporting conversational structural queries in Multi-Content Response Genius Results
- Support Now Assist Guardian in Now Assist Genius Results
Changed
- Enhancement to reduce noise and improve answer robustness
- Stabilize provided answer citations
- XP9+, YP3+
- AI Search Admin Console v3.2.1+