Brazil Patch 1, Brazil, Australia Patch 7, Australia Patch 6, Australia Patch 5, Australia Patch 4, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 13, Zurich Patch 12, Zurich Patch 11, Zurich Patch 10, Zurich Patch 8, Zurich Patch 7, Zurich Patch 6, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama
Generative AI
ServiceNow Otto for AI Search showcases question answering, powered by semantic vector search and the Now LLM Service. When the application is enabled, users who post questions in Portal, Employee Center, Virtual Agent, or workspaces will receive natural language responses based on customer Knowledge content and include relevant actions such as Virtual Agent topics and Catalog Items. As a true enterprise generative AI solution, ServiceNow Otto for AI Search allows customers to focus responses on customer-specific content, respects access rights, and can help reduce the risk of hallucinations or inappropriate answers.
This release focuses on delivering smarter, more personalized search and AI-driven experiences to improve relevance, efficiency, and user engagement.
New
- Default embedding settings are now automatically configured when Now Assist is installed for the first time, streamlining initial setup for administrators.
Changed
- Genius Results now use the embedding model and document match threshold defined in Semantic Search Configuration (SSC), helping maintain consistent search behavior across AI Search experiences. Custom thresholds configured for individual Genius Results continue to take precedence. Applies to Otto Summary, Actions, and Knowledge Base Article Genius Results, as well as related external content and group search experiences.
Fixed
- Fixed an issue where short URL placeholders could affect unrelated URLs during AI-generated response processing. URL masking and link handling now work more accurately, helping preserve URL integrity.
- The Multi Content Portal Response Bundle is now linked to AI Search for Next Search Definition by default, regardless of Now Assist Portal status, helping ensure a consistent search experience.
Not applicable for this application version.
AP6+