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1.3.2
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3, Xanadu Patch 7
Now Assist for IT Operations Management is a transformative innovation within the ServiceNow ecosystem, harnessing the power of GenAI to elevate operational intelligence and automation across IT environments. It introduces a suite of AI-driven capabilities designed to optimize every stage of alert and incident management.
AI Agents for AIOps autonomously triage alerts, assess business and technical impact, investigate root causes, and drive remediation through coordinated agentic workflows.
AI Agents for Observability extend this capability by collaborating with third-party APM and observability tools to analyze service impact and prioritize investigations.
Now Assist for IT Operations Management provides the following capabilities:
- Alert Triage & Analyze Agentic Workflow: Automate initial alert triage with AI Agents to minimize operator workload and enhance accuracy:
- Auto-assign and auto-acknowledge alert to the initiating user
- Deliver technical analysis and update alert descriptions
- Review past occurrences, evaluate significance, and close noisy alerts
- Search historical incidents, suggest common assignments, and summarize resolution notes
- Analyze Alert Impact Agentic Workflow: Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors:
- Determine affected users by analyzing incidents and complaints
- Gather alert impact analysis and probable causes from observability tools
- Identify affected services based on the Service Portfolio
- Use AIOps to assess impacted service instances
- Provide insights for prioritization, stakeholder communication, and expert engagement
- New
- Analyze Alert Impact Agentic Workflow: Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors
- Use the Triage and analyze alert agentic workflow to perform initial triage and analysis in the context of an incident.
- Yokohama patch 6