0
1.1.1
Yokohama Patch 3, Xanadu Patch 7
Now Assist for IT Operations Management is a transformative innovation within the ServiceNow ecosystem, harnessing the power of GenAI to elevate operational intelligence and automation across IT environments. It introduces a suite of AI-driven capabilities designed to optimize every stage of alert and incident management. AI Agents for AIOps autonomously triage alerts, assess business and technical impact, investigate root causes, and drive remediation through coordinated agentic workflows. AI Agents for Observability extend this capability by collaborating with third-party APM and observability tools to analyze service impact and prioritize investigations.
Now Assist for ITOM provides the following capabilities:
- AI Agents for AIOps - Empower IT operations with AI Agents that autonomously triage alerts, assess business and technical impact, investigate root causes, and recommend or execute remediation steps. These agents operate within coordinated agentic workflows, enabling faster, smarter, and more consistent alert response across complex environments.
- Triage and analyze alerts agentic workflow
- Yokohama patch 3
- Xanadu patch 9