0
27.2.3
Yokohama Patch 3, Yokohama, Xanadu Patch 3, Xanadu, Washington DC Patch 3
The Service Request Management template improves efficiency by tracking requests, assignments, and task status across multiple teams. Teams can prioritize tasks quickly, add notes, and track tasks by the assignee. This app also provides a user-friendly experience to connect end users with support professionals. Requestors can track the progress of open tickets and review details of previous requests.
- Enables reporting on service performance by delivering key dashboard insights and SLAs.
- Allows the tracking of requests, assignments, and task status across multiple teams.
- Contains workflows and decision tables to automate notifications, assignment groups, and process flows for task assignments.
See App Engine Studio product for release notes. This app is a dependency of App Engine Studio.
- Dependencies
- App Engine Studio