CSDMhub transforms Configuration and Service Data Management by introducing a comprehensive suite of features that enhance efficiency, precision, and governance across all CSDM tables, including Business Application, Application Service, Technical Service, Technical Service Offering, Business Service, Business Service Offering, Business Capability, Information Object, and SDLC Component. At its core, Eagle View (Health 360) provides exhaustive insights into incidents, problems, changes, and outages linked to these entities, ensuring end-to-end visibility and proactive issue resolution. Bulk Data Management not only streamlines import and updates of multiple CSDM records but also automatically maps relationships between entities, reducing manual effort and ensuring data integrity. The Unified Map enhances visibility by graphically representing CSDM relationships, displaying real-time incidents, problems, and changes, thereby facilitating impact analysis and strategic decision-making.
Additionally, the Knowledge Hub serves as a centralized repository of best practices, documentation, and implementation strategies, ensuring smooth knowledge dissemination across the organization. The operational flow within CSDMhub begins with the Admin Console Setup, where configurations related to workflows, approvals, assignment groups, and field visibility are managed. Users can then submit customized service requests through the Request Services interface, aligning with governance policies and business requirements. Bulk Data Management accelerates operations by allowing rapid multi-record updates while ensuring accurate relationship mapping, making it easier to maintain dependencies across CSDM entities. Eagle View Insights offers granular visibility into interconnected incidents and changes, enabling data-driven decisions. The Unified Map provides real-time visualization of dependencies across all CSDM entities, ensuring better system comprehension and streamlined operations.
Furthermore, Task & Approval Management streamlines task tracking, request processing, and governance compliance, ensuring timely approvals and execution across all CSDM domains. To support seamless implementation, Guided Setup offers step-by-step assistance for configuring and adopting CSDM best practices efficiently within ServiceNow. By covering all CSDM tables, automating relationship mapping, and ensuring governance-driven data management, CSDMhub empowers organizations with enhanced visibility, operational efficiency, and structured governance within the ServiceNow ecosystem.
CSDMhub consists of essential features, designed and built by ITnow specialists. Provides deeper insights into your CSDM setup, leading to stress-free implementation and improved service management
Eagle View
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Provides a holistic view of CSDM data health, highlighting gaps, inconsistencies, and compliance issues.
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Supports proactive monitoring and remediation actions for data quality improvement.
Unified Map
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Offers a graphical representation of relationships between CSDM entities.
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Enables real-time impact analysis and informed decision-making.
Request Service
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Facilitates catalog-driven creation and modification of CSDM records.
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Supports workflows for approvals, task assignments, and automated validations.
Task Management
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Provides a structured way to manage and track tasks related to CSDM maintenance.
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Ensures governance and accountability for all CSDM changes.
Approval Management
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Configurable approval workflows for record creation, modification, and retirement.
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Supports multi-level approvals based on organization needs.
Guided Setup
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Step-by-step assistance for configuring and implementing CSDM in an instance.
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Helps new users adopt best practices without manual intervention.
Admin Console
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Centralized control panel for configuring workflows, approvals, and governance rules.
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Allows customization of data models, request workflows, and task automation.
CSDMhub empowers organizations to efficiently manage their CSDM data, ensuring consistency, governance, and seamless integration within ServiceNow.
Please refer to the Installation and Upgrade Guides for more detailed instructions.
CSDMhub functions without any prerequisites.