Knowledge Accelerators helps ServiceNow customers improve self-service by embedding a continuously updated library of short, task-based video tutorials directly into the ServiceNow experience. Designed for IT, HR, and enterprise support teams, it helps organizations:
- Reduce repetitive support requests with in-context, visual guidance
- Boost self-service adoption across Virtual Agents, chatbots, and other tools
- Drive faster adoption and onboarding without creating or maintaining support content
- Fast, secure deployment using flexible APIs and role based setup
- Custom how-to videos for common Level 1 & 2 tickets
20,000+ Video Library includes this and more:
- AI and AI-enabled work tools: Microsoft 365 Copilot, ChatGPT Enterprise, Google Gemini…
- Productivity and business platforms: All M365 Apps, G-Suite, Apple & Mac Products, Power Platform…
- Workplace apps and devices: Teams, Gmail, OneDrive, Windows, macOS, iOS…
Unlike static knowledge bases built around long articles, Knowledge Accelerators delivers visual, contextual self-help that is easier to use, easier to maintain, and built to improve ticket deflection, end-user experience, and ROI. The content is continously updated so you don't have to worry about the ongoing relevance for your end users.
The Knowledge Accelerators Video Self-Service+ App makes it easy to get started with integrating the Knowledge Accelerators video library into ServiceNow.
With a simple, guided experience, it helps you capture everything you need in one go—cutting down on back-and-forth and speeding up your path to value.
- Simple, secure request form – Submit all required information and attachments in one place
- Guided experience – Built-in validation helps ensure everything is complete and accurate
- Automatic notifications – Requests are instantly shared with Knowledge Accelerators, including attachments
- Easy updates – Submit and manage updates without confusion or extra steps
- Privacy built-in – Quick access to the app’s privacy policy directly within ServiceNow
This initial release of the Knowledge Accelerators Learning Center App provides a fast, secure way for authorized users to submit requests and supporting materials to start integrating the Knowledge Accelerators video library into ServiceNow.
The app is designed to be lightweight and easy to use, with minimal setup required and no external integrations. It delivers a smooth, reliable experience while aligning with modern accessibility standards (WCAG 2.1).
- Works on a standard ServiceNow instance
- Requires Flow Designer and outbound email to be enabled
- No additional plugins, integrations, or setup needed
- Access is controlled through a simple user role