0
8.2.0
Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 8, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 9, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 2
A major incident demands a response beyond the routine incident management process. Major incidents have a separate procedure with shorter timelines and higher priority so that there is a faster resolution process for incidents with high business impact. Leverage Major Incident Management in Service Operations Workspace to work towards a timely, structured resolution of major incidents in your organization.
- Enhanced Overview record experience
- Communications and Collaborations Framework
- Playbooks for Major Incident Management
- Post incident reporting
- Timeline
- Admin Experience for Major Incident Management
- New
- Admins can delegate administration of Major Incident Management on SOW to another user/group with granular role support
- Changed
- Fixed
- Removed
- Required plugins and products
- Incident Management - Major Incident Management [com.snc.incident.mim]
- Task Communications Management [com.snc.task_communication_management]
- Collaboration Services for Task Communications Management [com.snc.tcm_collab_hook]