0
7.1.0
Yokohama Patch 1, Yokohama, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 2
A major incident demands a response beyond the routine incident management process. Major incidents have a separate procedure with shorter timelines and higher priority so that there is a faster resolution process for incidents with high business impact. Leverage Major Incident Management in Service Operations Workspace to work towards a timely, structured resolution of major incidents in your organization.
- Enhanced Overview record experience
- Communications and Collaborations Framework
- Playbooks for Major Incident Management
- Post incident reporting
- Timeline
- Admin Experience for Major Incident Management
No changes
- Required plugins and products
- Incident Management - Major Incident Management [com.snc.incident.mim]
- Task Communications Management [com.snc.task_communication_management]
- Collaboration Services for Task Communications Management [com.snc.tcm_collab_hook]