0
8.4.0
Zurich Patch 5, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 8, Yokohama Patch 3, Yokohama Patch 1, Yokohama
Standalone Application
A major incident demands a response beyond the routine incident management process. Major incidents have a separate procedure with shorter timelines and higher priority so that there is a faster resolution process for incidents with high business impact. Leverage Major Incident Management in Service Operations Workspace to work towards a timely, structured resolution of major incidents in your organization.
- Enhanced Overview record experience
- Communications and Collaborations Framework
- Playbooks for Major Incident Management
- Post incident reporting
- Timeline
- Admin Experience for Major Incident Management
Updated the dependency version.
- Required plugins and products
- Incident Management - Major Incident Management [com.snc.incident.mim]
- Task Communications Management [com.snc.task_communication_management]
- Collaboration Services for Task Communications Management [com.snc.tcm_collab_hook]