Nova HR Concierge gives every employee, manager, and HR team member a personal HR assistant that is available around the clock. Ask a question in plain language and get an answer drawn from your company's own published policies and content, with the source cited. When the answer is not in your content, the Concierge says so instead of guessing.

The same conversation gets work done. Request, change, or cancel leave and check your balance. Upload a document to your own record. See the tasks assigned to you and complete them in chat. Managers and HR can ask who is onboarding this month, which new hires report to them, and which onboarding tasks are overdue. When a request needs a person, the Concierge opens an HR case with your consent, routes it to the right HR team, and lets you follow its progress in your case history.

Behind the scenes, the Concierge hands each request to the right Nova specialist agent, whether that is Core HR, time and leave, or document management, so people get one conversation instead of five apps. It keeps your conversation history so you can pick up where you left off, and it handles a change of topic mid-request without losing your place. It lives in the Nova experience inside ServiceNow Employee Center and can also be reached from supported third-party AI assistants, with a one-click handoff back into Novaworks when a task needs the full experience. Built-in guardrails keep every conversation on topic and protected from misuse.

NOTE: This application works in conjunction with Nova Core HR and requires the Novaworks Total Workforce Management Platform. It is not available as a standalone module. A Novaworks AI license is sold separately.