0
2.3.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
Support your customers through the Business Portal's self-service capabilities such as knowledge, catalogs, case, virtual agent, and others. Some key capabilities include:
- Pages with configurable widgets which reduce maintenance effort through low code configurations.
- Flexibility to enable relevant capabilities by installing appropriate plugins such as order management.
- Out of the box portal experiences which are designed to uptake with little changes.
- Knowledge Management — browse and view knowledge articles
- AI Search — find information quickly across the portal
- Case Management — create, track, and manage customer issues
- Service Catalog — submit and automate service requests
- Virtual and live agent chat — supports synchronous and asynchronous conversations
- Now Assist for Virtual Agent — AI-assisted responses within agent chat
- User profile management — create, update, and manage user accounts
- Multi-language support — available for multi-region deployments
- Publication library — access reference materials and research content
- Account and contact hierarchy management — customers see only their own account and associated contacts
- Entitlement and contract visibility — view active entitlements, coverage terms, and contract usage
- Sold product management — view and manage installed products and services
- Order placement, configuration, and status tracking — place, configure, and monitor orders¹
- Role-based data visibility — access rules control what cases, products, and account data each user role can see
- New
- None
- Changed
- None
- Fixed
- Defect fixes
Required plugins and products
- UI Components of Customer Portals (com.sn_ciwf_ui_cmpnt)
- Portal Next Experience Theme (com.sn_sppolaris_theme)