0
1.0.0
Yokohama, Xanadu
A 'business-portal' to help you support your b2b customers. Support your customers through business-portal's self-service capabilities such as knowledge, catalogs, case, virtual agent and others. Some key features include:
- Pages with configurable widgets which reduce maintenance effort through low code configurations.
- Flexibility to enable relevant capabilities by installing appropriate plugins such as order management.
- Out of the box portal experiences which are designed to uptake with little changes.
- Knowledge Management with the ability to view content and leverage AI Search
- Case Management to track issue
- Service Catalog to automate requests
- Virtual or live agent chat using synchronous or asynchronous conversations
- User profile management
New:
Introducing a new Business Portal to help you support your B2B customers. Support your customers through business-portal's self-service capabilities such as knowledge, catalogs, case, virtual agent and others. Some key features include:
- Default portal experiences which are designed to uptake with little changes. Default experiences include:
- Header and footer to access important features and quick links from any page.
- Hierarchical menus to systematically navigate to different portal pages.
- Home page to provide summary of everything important to logged in user.
- Unified browse experience for knowledge and catalog through taxonomy topics.
- List pages to browse, search and filter through records. Default list pages for cases, products, contacts and others.
- Record view pages to view key information, related actions, related lists and quick links of a record. Default record view pages for contacts, products, cases and others.
- Pages with configurable widgets which reduce maintenance effort through low code configurations.
- Flexibility to enable relevant capabilities by installing appropriate plugins such as order management.
Required plugins and products
- UI Components of Customer Portals (com.sn_ciwf_ui_cmpnt)
- Portal Next Experience Theme (com.sn_sppolaris_theme)