0
7.1.2
Yokohama Patch 1, Yokohama, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 2, Washington DC, Vancouver Patch 6
On-call UI components for configurable workspaces contain On-call capabilities in the form of components that are compatible with ServiceNow's configurable workspaces. These components can be configured and used in any configurable workspace, such as Service Operations Workspace.
Broadly 3 customer Personas would get benefit of this reimagined user experience in configurable workspace
- Agent / Fulfiller
-
- Ability to view on-call schedules
- Ability to apply absences
- Ability to set their own on-call notification preferences
- Shift Manager/Group Manager
-
- Ability to resolve any schedule conflict and gap for their group
- Ability to act on absence requests for their group
- Ability to manage shifts and schedules for their group
- Ability to manage escalation policy, trigger rules, and notification preferences for their group
- On-call Admin
-
- Ability to resolve any schedule conflict and gap for their group
- Ability to resolve any schedule conflict and gap, act on absence requests for any group
- Ability to manage shifts and schedules for any group
- Ability to manage escalation policy, trigger rules, and notification preferences for any group
New:
- Guided setup for on-call admin configurations
- Required plugins and products
- Dependencies
- Properties that need to be created or set to activate the content pack
- Affected business rules
- Affected script includes
- .jar files that need to get uploaded, if applicable