13
2.0.20
Xanadu, Washington DC, Vancouver
Take control of your enterprise device support with the TrueView service platform. Access the portal and get real-time visibility into all of your devices from one, easy-access dashboard. As an extension of Barcodes TrueSupport services, the TrueView service platform provides critical insights into your tablet, smartphone, barcode, RFID, and printing devices. TrueView seamlessly integrates to your ServiceNow platform incident and asset management applications.
Benefits:
- Get broader visibility with reporting and analytics
- Streamline support and view repair statuses in real-time
- Spot issues and initiate proactive practices to improve device uptime
- Create and manage support and repair tickets including dialogue from the Barcodes TrueSupport team.
- View and manage enterprise assets, including ticket history, by serial number, location and many other attributes.
- Gain quick visibility into support and repair contract statuses and view assets by serial number covered by each contract and assess contract utilization.
- Portal dashboard provides instant visibility of enterprise-critical reports and can be customized for unique reporting needs.
Additional Features:
Notifications, reporting and export function
User interface simple enough for use without the need for extensive training
- Better error handling of notifications
- Handling Location > Address auto-populate
- Must be an existing Barcodes TrueSupport Customer
- Barcodes My Account access