Brazil, Australia Patch 3
Standalone Application
Urban Planning & Permitting Administration is the unified platform for government land management, designed to modernize property administration, streamline permitting workflows, and enable evidence-based urban planning decisions.
Purpose-built foundation of property-centric data models, planning workflows, and enterprise-grade architecture transforms fragmented land records and spreadsheet-driven permitting processes into a single source of truth for urban planning operations. Urban Planning provides a standard architecture for managing complex property portfolios, zoning regulations, and permitting workflows with a government-optimized data model supporting cross-jurisdictional land administration.
With Urban Planning & Permitting Administration, government agencies can:
- Unify property records across parcels, structures, units, and ownership/interest data for comprehensive land administration
- Accelerate permitting workflows and reduce administrative burden through streamlined applications and routing
- Enable evidence-based planning with integrated zoning, regulatory applicability, and land-use planning data
- Strengthen governance and compliance through robust ACLs, role-based access controls, and audit-grade lineage tracking
- Scale operations without proportional cost increases with a modular, extensible architecture supporting diverse regulatory environments
- Integrate seamlessly with License & Permit and other PSDS applications for end-to-end service delivery
- New
- Core Property Management
- Comprehensive Property Records — Unified data model for properties, parcels, structures, and structure units with full lineage tracking and historical auditing
- Global Cross-Jurisdictional Support — Architecture supports multiple jurisdictions, regulatory environments, and land administration frameworks
- Property Identification & Addressing — Multi-key property identification (parcel number, address, GIS identifier) with flexible addressing schemes
- Ownership & Interest Management — Full property interest lifecycle tracking, party relationships, and legal actor integration
- Planning & Regulatory Framework
- Zoning & Land-Use Classification — Comprehensive zoning schema with planning area definitions, regulatory applicability, and use-type management
- Document Lineage & Evidence Trail — Integrated document management with complete audit history and provenance tracking for compliance and transparency
- Cross-Cutting Planning Workflows — 21 out-of-the-box engineering workflows covering core planning operations
- Security & Governance
- Role-Based Access Control (RBAC) — Government-optimized roles and ACLs for Urban Planning Core and CSM Urban Planning Administration plugins
- Data Classification & Retention — Three-tier data retention policy (static land records, ownership history, regulatory records) aligned with compliance requirements
- Audit & Compliance Ready — Complete lineage tracking, event classification, and governance controls for audit and regulatory oversight
- Integration & Extensibility
- License & Permit Integration — Seamless connection with License & Permit workflows for permitting applications built on the Urban Planning foundation
- Platform & CSM Reuse — Leverages ServiceNow Platform document management and CSM data models for consistency and interoperability
- GIS Map Integration — Support for external GIS data exchange and spatial data integration
- Extensible Architecture — Foundation ready for future Permitting plugin and jurisdictional extensions
- Core Property Management
Not applicable for this application version.
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