Enterprise-grade AI governance for ServiceNow development — powered by your own rules.

Quality Clouds Code Agent is a Now Assist application that brings AI-powered governance to ServiceNow development teams. The agent is powered by the Quality Clouds MCP server and rule library (350+ deterministic governance rules), surfacing technical debt and best practice violations across your instance.

AGENT: QUALITY CLOUDS LIVECHECK AGENT

Scans configuration elements for governance violations and gives developers everything they need to resolve them.

How it works:
Ask the agent to scan a Business Rule, Script Include, Flow, or any other configuration element by name or sys_id. The agent submits it to the Quality Clouds governance engine and returns a structured list of detected issues with severity, description, and recommended resolution. For each issue, the agent retrieves the relevant Quality Clouds best practice details — including remediation guidance and threshold information where applicable — so developers have full context to fix it themselves.

If a flagged issue isn't a fix candidate, the agent can also submit a write-off request on your behalf, capturing the reason and a description.

Example prompts:
Trigger a Livecheck for the 'Incident Auto-Close' Business Rule
Show me the best practices for the issues found on the 'User Sync' Script Include
Request a write-off for issue X on the 'Asset Audit SI' Script Include

WHY IT MATTERS

Unchecked technical debt slows everyone down. Manual reviews can't keep pace with AI-assisted development. The Livecheck Agent surfaces violations early, before they break instances or complicate future upgrades.

Your rules, not generic defaults. The agent validates against the governance policies your organisation has defined in Quality Clouds — the same rules trusted by Barclays, Shell, Nestlé, and BP.

Independent governance. Quality Clouds is not built by ServiceNow. It enforces your organisation's own policy, not the platform vendor's defaults.