0
3.4.22
Australia, Zurich Patch 6, Zurich, Yokohama
Integration
ServiceNow® Workplace Calendar Synchronization ensures employees are kept up to date with room reservations across their enterprise calendar provider to eliminate potential conflicts. The application enables you to configure and sync workplace items, requests and reservations with common enterprise calendar providers and ServiceNow® Workplace Reservation Management.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Show availability of rooms in both Workplace Reservation Management and enterprise calendar providers (Current release only supports Microsoft Exchange Online, Microsoft Exchange On-Premises, and Google Calendar. Hybrid Exchange environments are not supported).
- View reservations created or updated in Workplace Reservation Management as invitations in the employees' calendar provider and add attendees.
- Manage spaces and use existing reporting tools to understand demand directly from the Workplace Reservation Management application.
- New
- None
- Changed
- None
- Fixed
- An all-day Outlook meeting spanning multiple days created a reservation for the first day only for each occurrence, leaving the room shown as free on subsequent days.
- In some cases, a reservation identifier changed in Microsoft Exchange, preventing the corresponding reservations from being updated. The existing reservation continued to reference the original identifier instead of the new one.
- Improved reliability of the inbound calendar-sync job that creates and updates reservations from calendar events, so events are processed more consistently.
- Removed
- None
Not applicable for this application version.
- Workplace Core (sn_wsd_core) plugin must be installed.
- Workplace Reservation Management plugin must be installed.
- The System Admin (admin) role is required to install the application
- In order to synchronize with Exchange Online, you must install Exchange Online Spoke.
- In order to synchronize with Exchange On-premises, you must install Exchange Server Spoke.
- In order to synchronize with Google Calendar, you must install Google Calendar Spoke.
- In order to retrieve external guests, the Workplace Visitor Management application must be installed.
- The following calendar providers are supported:
- Microsoft Exchange Online
- Microsoft Exchange On-premises
- Google Calendar
- The following calendar providers or configurations are not supported:
- Hybrid configuration with Microsoft Exchange Server and Microsoft Exchange Online