0
1.8.2
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3, Yokohama, Xanadu Patch 9, Xanadu Patch 3, Xanadu
Agents spend too much time understanding past conversations and wrapping up chats.
Chat summarization provides a condensed version of the conversation when:
- An interaction is transferred from a virtual agent to a live agent.
- An interaction is transferred from a live agent to a queue.
- A conversation ends.
Using chat summarization, agents can decrease chat ramp-up time by reducing the need to repeat questions already asked by the Virtual Agent and by reducing the time spent reading historical chats with the requester.
- Enables chat summarization multi-lingual support via chat summarization Dynamic Translation (DT) support.
- Supports dynamic theming for chat summarization card.
- Allows the customization of how and when the skill will be available in Now Assist Admin.
- Uptake AI Security directive
- Defect fixes
- Dependencies
- Plugins
- Glide Conversation Server (com.glide.cs)
- Agent Chat (com.glide.interaction.awa)
- Apps
- Generative AI Controller (sn_generative_ai: 11.1.7)
- Required plugins and products
- Required plugins: Generative AI Controller
- Required products: Glide Conversation Server, Agent Chat
- Plugins
- Properties that need to be created or set to activate the content pack
- Affected business rules
- Affected script includes
- .jar files that need to get uploaded, if applicable