0
1.7.2
Yokohama Patch 3, Yokohama, Xanadu Patch 3, Xanadu, Washington DC Patch 4, Washington DC Patch 3, Washington DC, Vancouver Patch 7
Agents spend too much time understanding past conversations and wrapping up chats.
Chat summarization provides a condensed version of the conversation when:
- An interaction is transferred from a virtual agent to a live agent.
- An interaction is transferred from a live agent to a queue.
- A conversation ends.
Using chat summarization, agents can decrease chat ramp-up time by reducing the need to repeat questions already asked by the Virtual Agent and by reducing the time spent reading historical chats with the requester.
- Enables chat summarization multi-lingual support via chat summarization Dynamic Translation (DT) support.
- Supports dynamic theming for chat summarization card.
- Allows the customization of how and when the skill will be available in Now Assist Admin.
- Migrate Chat Summarization prompts to use Mistral Nemo
- Fixed accessibility issues and other defects
- Dependencies
- Plugins
- Glide Conversation Server (com.glide.cs)
- Agent Chat (com.glide.interaction.awa)
- Apps
- Generative AI Controller (sn_generative_ai: 6.1.2)
- Required plugins and products
- Required plugins: Generative AI Controller
- Required products: Glide Conversation Server, Agent Chat
- Plugins
- Properties that need to be created or set to activate the content pack
- Affected business rules
- Affected script includes
- .jar files that need to get uploaded, if applicable