N7 Resolve with AI Agent transforms traditional diagnostics into a conversational, AI-powered experience directly within ServiceNow. Built using AI Agent Studio, the app enhances Neuron7’s Intelligent Diagnostics skill by making it interactive and self-guided, embedded into the Now Assist Panel. Targeted at service teams managing Incident, Case, and Work Order Tasks, it automates the collection of observations and inferences, streamlining troubleshooting while maintaining full auditability.
By reducing Mean Time to Resolve (MTTR), minimizing manual effort, and empowering agents with dynamic flows, the app increases efficiency for L1/L2 teams and improves customer satisfaction. Unlike static scripts or forms, it adapts to user feedback, offering retry logic and enriched decision-making.
With a low-code foundation, it's easy to configure, scale, and expand across new workflows—making it a future-proof solution for AI-powered service operations.
· Conversational diagnostics using ServiceNow AI Agent Studio.
· Auto-saves guided observations and inferences in task notes.
· Reduces MTTR with intelligent, retry-based troubleshooting.
· Works seamlessly with Incident, Case, and Work Order Task tables.
· Low-code, reusable framework for extending to other workflows.
Initial Release
· Introduced conversational diagnostics agent for Incident, Case, and Work Order Task records.
· Integrated with Neuron7 Intelligent Diagnostics.
· Enabled auto-documentation of issue resolution steps.
· Built using Now Assist AI Agent Studio tools and reusable flow actions.
ServiceNow Products:
· Now Assist AI Agent
· GenAI Entitlements
· 1 of any of Now Assist for <ServiceNow Application> (ITSM/CSM/FSM)
Plugins:
· Now Assist AI Agent Plugin
· Neuron7.AI (Neuron7 Intelligent Diagnostics must be configured)