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4.1.3
Yokohama, Xanadu, Washington DC, Vancouver
Commercial Lines Claims empowers carriers to digitize any commercial claims process end-to-end. Eliminate paper files and update claims in real-time, with the ability to work from anywhere.
Automate the transfer of documents, data, payment, and approval requests with seamless work orchestration. This automation increases efficiencies and enhances customer satisfaction by creating frictionless experiences.
- Improve customer satisfaction with faster claims resolution and real-time visibility into claim status.
- Increase and accelerate straight-through processing with intelligent automation of claim assignment.
- Expedite adjudication and proactively ensure SLA compliance with process optimization and performance analytics.
- Eliminate paper files and toggling between disparate systems with a unified digital experience.
- Work from anywhere with a virtual claims file and deliver hassle-free audit reports with an end-to-end audit trail.
- Apply AI to claims data to anticipate needs and proactively engage with customers.
- Removed
- Removed 'Insured Property' from the Property Incident table.
- Removed 'Claim fraud decision', 'Claim validation decision', and 'SIU review' from the Commercial Claim Base table.
Permissions and roles:
- System administrator (admin) role is needed for the installation