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5.0.1
Yokohama, Xanadu, Washington DC, Vancouver
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly within the Workplace app.
- Enables end users to engage with Virtual Agent and live agents within the Workplace app.
- If Virtual Agent transfers a conversation to a live agent, the agent can respond to Workplace messages in a ServiceNow workspace.
- Update users by sending timely notifications of requests and changes to ServiceNow data.
Added translations for the store app.
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Glide Virtual Agent (com.glide.cs.chatbot)
- Role required: external_app_install_admin or virtual_agent_admin