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5.0.1
Zurich, Yokohama, Xanadu, Washington DC, Vancouver, Utah, Tokyo
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly within the Workplace app.
- Enables end users to engage with Virtual Agent and live agents within the Workplace app.
- If Virtual Agent transfers a conversation to a live agent, the agent can respond to Workplace messages in a ServiceNow workspace.
- Update users by sending timely notifications of requests and changes to ServiceNow data.
Added translations for the store app.
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Glide Virtual Agent (com.glide.cs.chatbot)
- Role required: external_app_install_admin or virtual_agent_admin