The Career Development Hub is a centralized, intelligent CSM portal where students can explore, track, and engage in career-building activities. It brings together essential resources and tools designed to support students’ readiness for internships and jobs.
At the heart of the Hub is Career Quest—a guided, AI-driven experience that empowers students to create personalized project plans aligned with the roles they aspire to pursue. By combining smart workflows and tailored insights, the Hub helps students navigate their career paths confidently and efficiently.
Centralized Career Resources
Access all essential tools and materials in one place.
Career Quest: AI-Driven Guidance
Receive personalized, step-by-step project plans aligned with your career goals, powered by intelligent AI workflows.
Job Application Tracking
Easily monitor your job and internship applications, track submission statuses, and stay on top of important deadlines throughout your search journey.
Internship & Job Readiness Tools
Explore curated resources powered by AI that prepare you for applications and interviews.
This initial release is a student-focused application designed to support career planning, job readiness, and application tracking. This release introduces foundational tools to help students connect their academic journey with their professional goals, all within an intuitive and AI-supported ServiceNow environment.
Career Quest Generator
Students can interact with an AI agent to define career goals, explore job roles, and outline a path based on experience, enrolled courses, and extracurricular activities.
Resume Optimizer & Cover Letter Writer
AI-powered agents help students polish their resumes and write customized cover letters aligned with job postings.
Mock Interview AI Coach
Simulates interview questions and provides feedback to help students prepare effectively.
Job Application Tracker
Allows students to view job postings and track the status of their applications.
Resume Upload
Students can upload their existing resume to keep their records current and initiate personalized support.
This application is dependent on the installation of the following plugins and applications:
- Now Assist Skill Kit [sn_skill_builder]
- Now Assist for Customer Service Management (CSM) [sn_csm_gen_ai]
- Customer Service [com.sn_customerservice]
- Now Assist AI Agents [sn_aia]
- Communities [com.sn_communities]
- UI Components for Customer Portals [sn_ciwf_ui_cmpnt]
Additionally, AI Search must be enabled.