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Yokohama, Xanadu
Individual Life Claims empowers carriers to digitize any individual life benefits claims process end-to-end. Eliminate paper files and update claims in real-time, with the ability to work from anywhere.
Automate the transfer of documents, data, payment, and approval requests with seamless work orchestration. Increase efficiencies and improve customer satisfaction with frictionless experiences.
- Improve customer satisfaction with faster claims resolution and real-time visibility into claim status.
- Increase and accelerate straight-through processing with intelligent automation of claim assignment.
- Eliminate paper files and toggling between disparate systems with a unified digital experience.
- Support for multi-policy claim process with an intuitive workspace to handle all related claims.
- Work from anywhere with a virtual claims file and deliver hassle-free audit reports with an end-to-end audit trail.
- Apply AI to claims data to anticipate needs and proactively engage with customers.
- Fixed
- Performance improvements
Permissions and roles:
- System administrator (admin) role is needed for the installation