0
2.1.20
Yokohama, Xanadu, Washington DC, Vancouver Patch 5, Vancouver, Utah Patch 10
Service Bridge for Providers simplifies the interaction between consumers and providers by offering features like Remote Catalog for seamless service requests, and Remote Choice for real-time option selection. It ensures secure and authorized access through Personas and Authorized Users, while Provider Task and Remote Task facilitate transparent and collaborative multi-instance workflows. Additionally, Transforms allow both parties to manipulate inbound and outbound data, making the whole process flexible and efficient.
Key Features Include:
- Mismatched Versions: Ensure that Providers and Consumers using Service Bridge (SB) can operate on different platform releases and application versions without disruption to active entitlements and processes
- Remote Catalog: Keep the development of shared catalogs and the workflows/integrations in the provider's instance while sharing them with consumers as simple record producers that generate integrated requests in the provider’s instance.
- Remote Choice: Enables real-time selection of provider choice data in Remote Catalog item variables.
- Personas: Restrict user access to remote catalog items with personas attached to authorized users in the consumer instance.
- Authorized Users: Manages user recognition between instances, and ensures secure access to remote catalog items with personas.
- Consumer Pre-Flows: Run consumer-defined processes before a task is synced to a provider. Consumer specific variables can be added to support the process.
- Proactive cases: Providers can collaborate and be transparent with customers by sending Provider Tasks to the consumer instance.
- Provider Task: Providers can send Case alerts proactively to their connected consumers via the Provider task table without setup or configuration for the purpose of being transparent and collaborative.
- Remote Task: A sustainable replacement for custom eBonding. Remote Task creates linked tasks across multiple instances without the need to build an integration, enabling business workflows between them. Remote Task transmits comments, attachments, and mapped fields between instances.
- Transforms: Enables a provider or consumer to transform inbound and outbound data for Remote Tasks.
- Virtual Fields & Transforms: Enables mapping and transformation of fields not present in both instances.
- ScratchPad: Share name/value pairs between instances as JSON data on Provider Tasks and Remote Tasks.
- Order Management for Service Bridge: streamlines integration between providers and customers' ServiceNow instances, automating orders and tracking to reduce delays and enhance service delivery.
- New
- Remote Catalog
- Script support - Catalog client scripts, and UI Policy scripts
- Publish to Service Bridge from local catalog items
- Consumer Variable sets - Consumers can add variables to provider catalogs for use in Consumer Pre-Flows
- Now Assist for TMT
- Transform Mapping Assist - Use GenAI to automatically generate transform lines for choice fields.
- Data Scope Protection
- Adds the ability for ServiceNow internal application teams, like HRSD, to ensure that sensitive data is only accessible to application administrators when data is passed through Service Bridge.
- Remote Catalog
- Fixed
- PRB1823044 - Company mismatch preventing some transforms from being executed
- PRB1787085 - Not able to sync attachments from provider to consumer using RPS inbound subflow
- PRB1782692 - Unable to set new field value when returning null or empty.
- No manual dependencies.