0
2.2.2
Zurich, Yokohama, Xanadu Patch 4, Xanadu, Washington DC, Vancouver Patch 5, Vancouver
Service Bridge for Providers simplifies the interaction between consumers and providers by offering features like Remote Catalog for seamless service requests and Remote Choice for real-time option selection. It ensures secure and authorized access through Personas and Authorized Users, while Provider Task and Remote Task facilitate transparent and collaborative multi-instance workflows. Additionally, Transforms enables both parties to manipulate inbound and outbound data, making the whole process flexible and efficient.
Key Features Include:
- Mismatched Versions and Configuration Revisions: Ensure that providers and consumers using Service Bridge (SB) can operate on different platform releases and application versions without disruption to active entitlements and processes
- Remote Catalog: Keep the development of shared catalogs and the workflows/integrations in the provider's instance while sharing them with consumers as simple record producers that generate integrated requests in the provider’s instance.
- Remote Choice: Enables real-time selection of provider choice data in Remote Catalog item variables.
- Personas: Restrict user access to remote catalog items with personas attached to authorized users in the consumer instance.
- Authorized Users: Manages user recognition between instances, and ensures secure access to remote catalog items with personas.
- Consumer Pre-Flows: Run consumer-defined processes before a task is synced to a provider. Consumer-specific variables can be added to support the process.
- Proactive cases: Enables providers to collaborate and be transparent with customers by sending Provider Tasks to the consumer instance.
- Provider Task: Enables providers to send Case alerts proactively to their connected consumers via the Provider task table without setup or configuration for the purpose of being transparent and collaborative.
- Remote Task: Provides a sustainable replacement for custom eBonding. Remote Task creates linked tasks across multiple instances without the need to build an integration, enabling business workflows between them. Remote Task transmits comments, attachments, and mapped fields between instances.
- Transforms: Enables a provider or consumer to transform inbound and outbound data for Remote Tasks.
- Virtual Fields & Transforms: Enables mapping and transformation of fields not present in both instances.
- Foundation Data Sync: enables the structured sharing of data from provider to consumer instances. FDS supports all CMDB tables, as well as the following non-CMDB tables: Asset, User, Group, Location, Company, and Department.
- Service Bridge Health Dashboard: Consolidates errors and scan checks (Findings) that identify inconsistencies early. Enhances integration stability, reduces troubleshooting, and offers error solutions to boost productivity. Provides on-demand and scheduled scans via builtin suites.
- Magic Links: SSO login for consumers allowing direct access to resources in the provider instance.
- ScratchPad: Share name/value pairs between instances as JSON data on Provider Tasks and Remote Tasks.
- Order Management for Service Bridge: Streamlines integration between providers and customers' ServiceNow instances, automating orders and tracking to reduce delays and enhance service delivery.
New:
- Journal Field Framework – Remote Task
- Support all journal field types
- Support for historical journal sync
- Write journals as the real user
- Foundation Data Sync (FDS) (Provider to Consumer Only)
- Non-CMDB tables /w Transform Maps
- CMDB /w IH ETL & IRE
- Supported tables: CMDB, Asset, User, Group, Location, Company, Department
- Health Dashboard
- Proactive Issue Detection: Instance scan checks identify inconsistencies early, maintaining health via the Health Dashboard for findings and errors.
- Key Benefits: Enhances integration stability, reduces troubleshooting, offers error solutions, boosts productivity.
- Scan Suites: Provide on-demand/scheduled scans
- Magic Links: SSO login for consumers allowing direct access to resources in the provider instance.
Changed:
- Remote Task uses the new journal field framework.
Fixed:
- DEF0688522: Service Bridge - Proper handling of HTML tags in journal fields
- DEF0640037: Identity is missing in clone.
- DEF0677901: (Clone) Remove Excludes on OOB table sys_alias and replace with a post clone cleanup script
- DEF0644150: Flow "Update Error Message on Remote Task" called but errors out after work note added
- DEF0679054: (RPS) Ensure the OAuth tokens do not expire due to no transactions within 24 hours of expiration
- DEF0677891: Service Bridge needs logging to inform customers when attachments are dropped, for example, per the Restrict File Extensions system property
- DEF0625810: Related lists disappearing after adding or removing the related list on the table, Remote record producer
- DEF0651850: RTD getting deleted with Refresh entitlements, Scheduled job
- DEF0646887: "Create Remote Task for Provider" and "Create Remote Task for Consumer" buttons are visible for users without the role "sn_sb.remote_task_creator"
- DEF0618265: Clone - After clone, in target instances, existing/old Provider tasks data(Variable, Comments, and attachments) are missing.
- DEF0677144: Reference variables do not list any values when certain variable attributes are set
- DEF0678510: RRP Catalog Item Categories clone cleanup script errors and stops all clone cleanup scripts from completing
- DEF0684375: RRP Catalog Item Categories cleanup script fails, causing all the subsequent cleanup scripts to not run post-clone
- DEF0656875: The Change Request state (close) is not transferring to the Service Bridge Provider when the request is closed
- No manual dependencies.