0
1.0.5
Yokohama Patch 1, Xanadu Patch 7
IT Service Management AI Agent Collection is our generative AI-powered application that enhances our existing industry-leading AI Agent capabilities – which in combination, elevate the employee experience and accelerate productivity within IT to the next level. With our prebuilt ITSM AI Agents, improve agent productivity, reduce mean-time-to-resolution (MTTR) for agents, and lower total cost of ownership while redefining exceptional user experiences across incident, change and other ITSM workflows.
Use ITSM AI agent collection to boost productivity, and autonomously resolve ITSM business tasks.
| Generate post incident reviews | Enhance IT productivity during major incidents by minimizing the time required to generate post-incident reviews using AI agents. This process helps improve communication and avoid outages. |
| Generate change request plans | Enhance IT productivity and help decrease the time to schedule change and manage change risk using AI agents. These AI agents can look up similar changes, generate implementation, back out, and test plans to manage change effectively. |
| Categorize Incidents | Autonomously recommend incident categorization using AI agents. The AI agent assigns a category, subcategory, and a configuration item (CI) to incidents based on the incident description. The assigned CI is also based on callers associated with that item. |
| Notify users with Twilio | Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response. |
New in the Yokohama Patch 1 release
- Using IT Service Management AI agent collection
- Use IT Service Management AI agent collection to boost productivity, and autonomously resolve business tasks.
Table 1. Available AI agents use cases AI agent use case Description Generate post incident reviews Enhance IT productivity during major incidents by minimizing the time required to generate post-incident reviews using AI agents. This process helps improve communication and avoid outages. Generate change request plans Enhance IT productivity and help decrease the time to schedule change and manage change risk using AI agents. These AI agents can look up similar changes, generate implementation, back out, and test plans to manage change effectively. Categorize incidents Autonomously recommend incident categorization using AI agents. The AI agent assigns a category, subcategory, and a configuration item (CI) to incidents based on the incident description. The assigned CI is also based on callers associated with that item. Notify users with Twilio Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.
Changed - N/A
Fixed -N/A
Removed -N/A
Now Assist for IT Service Management (ITSM) - 8.0.0 or Now Assist for IT Service Management (ITSM) - 6.1.3.