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5.3.1
Washington DC, Vancouver Patch 3
The CMDB Workspace is a central place for working with the CMDB. Use the workspace to search and explore the CMDB, view application service and dependency maps, understand health, view activity, explore, install, and access various tools, and interact with the CMDB to support tasks in your organization.
Access CMDB-focused feature pages including Home, Governance, CMDB 360, Insights, and Management built on Now User Experience framework.
This release introduces Unified Map, a new user experience that allows you to view application services and dependency maps, with the following features:
- View application services and dependency maps in a single place
- Vertical and force-directed layouts
- Search and advanced filtering
- View:
- CI and connection attributes
- Application services related to CIs on a map
- Related items for CIs such as incidents, change requests and more
- Change history for a CI
- Zoom, pan, collapse groups, fit to screen, switch layout and mini-map navigator
This release introduces SGC Central, it gives users a modern unified management console for Service graph connectors to handle full life cycle of connectors starting from building to installing to configuring to operating and debugging with minimum effort. Features:
- Dashboard: Show the overall states of configured Service Graph Connectors and debug the connectors for any error
- My Connection: Setup a new or edit connection of Service Graph Connectors
- Explore Connectors: Search and install Service Graph Connectors
- Integrationhub ETL: Configure and view transforms and mappings
CMDB Workspace features include:
- Home page
- Intelligent Search
- My work - review a summary of tasks assigned to you in CMDB Data Manager
- CMDB Health
- Important actions - see a summary of role-based tasks and issues
- What's new - review 24-hour, 7-day, and current month trends
- CI Overview
- Quick Links
- Link to commonly used CMDB tools, including Unified Map
- Create and manage custom links
- Governance
- Review attestation tasks assigned to you or your groups
- Insights
- Access key CMDB dashboards and reports that show the health and usage of the CMDB
- Review adoption of common CMDB features and tools, and use links to documentation, demo videos, and metrics
- Analyze application services from a purpose-built dashboard
- View your cloud and non-cloud CIs
- CMDB 360 (formerly Multisource CMDB, requires ITOM Visibility entitlement)
- Analyze aggregated CI data from multiple sources
- Create, manage, and run queries for CMDB 360 data
- Schedule CMDB 360 reports
- Management (requires sn_cmdb_admin role)
- Access dashboards for CMDB Administrators including Data Manager information, CI correctness KPIs, recent activity in CIs and Application Services
- Link to CMDB administration tools
- SGC Central
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It gives users a modern unified management console for Service graph connectors to handle full life cycle of connectors starting from building to installing to configuring to operating and debugging with minimum effort
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- New
- Changed
- Fixed
- Removed
- Required plugins and products:
- CMDB Page Templates (auto-installed)
- Intelligent Search for the CMDB (auto-installed)
- Service Mapping (for displaying mapped application services in Unified Map)
- Dependencies:
- CMDB Page Templates
- Intelligent Search for the CMDB ("Smart Search")
- Properties that need to be created or set:
- itil user role required for accessing and viewing related items in Unified Map