0
2.0.6
Yokohama, Xanadu, Washington DC, Vancouver
The ServiceNow® Operational Technology Change Management application enables your team members to work collaboratively on changes to Operational Technology or industrial equipment configurations. These changes include any optimizations, alterations in the production process, or vulnerability fixes.
- Digitize change workflow that connects all stakeholders.
- Support for sites that have different change management processes (workflows).
- Collaboration between IT Change Management and Operational Technology Change Management via change tasks.
- Operational Technology Change Management workflows integrate with Operational Technology Incident Management and Operational Technology Vulnerability Response.
- Align industrial floor changes for the equipment model entities with production downtime schedules.
- New
- The Incidents Fixed by Change related list was added to the OT change request record in the Industrial Workspace to list OT incidents that need an OT change request for remediation.
- The Incidents Caused by Change related list was added to the OT change request record in the Industrial Workspace to list OT incidents needed because of an OT change request.
- Change Management
- CMDB CI Class Models
- ISA Equipment Model
- OT Change Management can be used with or without Operational Technology Manager