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4.1.7
Australia Patch 3, Australia, Zurich, Yokohama
Standalone Application
The ServiceNow® Operational Technology Change Management application enables your team members to work collaboratively on changes to Operational Technology or industrial equipment configurations. These changes include any optimizations, alterations in the production process, or vulnerability fixes.
- Digitize change workflow that connects all stakeholders.
- Support for sites that have different change management processes (workflows).
- Collaboration between IT Change Management and Operational Technology Change Management via change tasks.
- Operational Technology Change Management workflows integrate with Operational Technology Incident Management and Operational Technology Vulnerability Response.
- Align industrial floor changes for the equipment model entities with production downtime schedules.
- Fixed
- You can only select one change model when creating an OT change request (PRB2039856)
- Appropriate ACLs are enforced to ensure only authorized users can access data (PRB2061743)
Not applicable for this application version.
- Change Management
- CMDB CI Class Models
- ISA Equipment Model
- OT Change Management can be used with or without Operational Technology Manager