1
3.1.0
Zurich, Yokohama Patch 8
Generative AI
AI Onboarding - Remediation builds upon the Now Assist Readiness Evaluation & AI Onboarding HUB capabilities of GenAI Readiness Assessment to provide guided, automated remediation for detected issues. Version 2.0.0 introduces a centralized remediation workspace with a real-time Home Dashboard, interactive KPI insights, and AI-assisted catalog modernization capabilities. Administrators and consultants can now identify, analyze, and resolve readiness gaps across Subflows, Actions, and Catalog Items within the same workspace.
The solution dynamically identifies, categorizes, and remediates readiness issues across Subflows, Actions, and Catalog Items. Using best-practice automation flows and script-includes (e.g., remediationMainScriptInclude, remediationCheckConvCompatability), it restores standard configurations, transforms non-conversational assets, and ensures all prerequisites for GenAI skill enablement are satisfied.
By transforming readiness assessments into actionable remediation workflows, AI Onboarding - Remediation v2.0 accelerates AI rollout, introduces prompt-based catalog transformation, and provides continuous visibility through AI Search reindexing and KPI drilldowns, ensuring faster go-lives and alignment with ServiceNow AI and Agentic standards.
- AI Onboarding - Remediation Workspace: AI Onboarding - Remediation Workspace: A centralized, real-time interface within Workspace to identify and resolve issues with Actions, Subflows, and related Flows/VA Topics. Version 2.0 introduces enhanced AI-driven compatibility detection, expanded KPI dashboards, and deeper catalog remediation workflows integrated with Now Assist. Administrators and developers can review system readiness, detect broken or incomplete conversational workflows, and perform instant remediation.
- Automated Issue Detection: AI-powered scanning identifies broken subflows, disconnected actions, missing dependencies, or non-conversational subflows or actions and ensures a faster resolution cycle. Backend intelligence is powered by modular Script Includes (e.g., remediationMainScriptInclude, remediationCheckConvCompatability, CatalogPromptGenerator) ensuring scalable data retrieval and real-time remediation orchestration.
- Dependency Mapping & Impact Analysis: Displays all linked Flows, Subflows, Actions, and VA Topics for each selected subflow or action, providing full visibility before remediation. This ensures you understand the scope and potential impact of every fix.
- Conversational Readiness Insights: Shows whether a flow is conversational-ready or requires additional fixes before enabling AI capabilities.
- Seamless Integration with Now Assist Assessment: Links with the AI Onboarding HUB app to display all detected issues. Only after installing the Remediation App, the Take Action button becomes active ensuring users fix issues directly from the assessment report.
- Real-Time Status Tracking: Displays statuses like Pending Fix, In Progress, Fixed, or Conversion Ready to help prioritize work.
- Conversion Lifecycle Management: Supports the full lifecycle of remediation—from detection to resolution—while tracking history for auditing and analytics.
- Seamless Integration with ServiceNow Store and Application Manager: Each application includes direct links to the ServiceNow Store for installation or updates and to the Application Manager for repairs, reducing friction in the remediation process and accelerating time to resolution.
- Centralized Metrics & Readiness Insights: Displays high-level KPIs and visual indicators summarizing conversational vs non-conversational assets, helping teams quickly spot compatibility gaps and prioritize migration activities.
- Version 2.0 enhances the Home Dashboard with interactive drill-down visualizations, allowing direct navigation from KPI widgets to record-level insights, and integrates AI Search reindexing for continuous conversational readiness evaluation.
- Progress Tracking & Quick Navigation: Tracks remediation progress through interactive visualizations and allows users to drill down into subflows, actions, or catalog items directly from KPIs, enabling faster, targeted remediation efforts.
- AI-Assisted Catalog Modernization: Leverages AI to generate conversational prompts and recommendations for eligible catalog items, accelerating modernization while ensuring quality and consistency. A new Prompt Preview step enables users to trigger the Now Assist AI Agent, review generated conversational prompts, and seamlessly copy them into Catalog Builder for guided modernization.
- Eligibility Validation & Guided Migration: Checks conversational readiness, validates eligibility criteria, and provides a clear step-by-step migration flow to minimize errors and speed up catalog transformation.
- With these improvements, AI Onboarding - Remediation v2.0 delivers a complete AI-powered remediation lifecycle - from detection and dependency analysis to guided conversational conversion and continuous readiness monitoring.
Release Notes:
This release of the AI Onboarding - Remediation app introduces a streamlined way to identify and prepare non-conversational subflows, actions and Catalog Items for conversational AI readiness.
Key Features in Version 1:
- Subflow & Action Discovery: Quickly identify non-conversational subflows and actions from your instance.
- Review Connections: See linked flows, actions, and virtual agent topics before conversion.
- Assessment Plus Integration: Integrated with AI Onboarding HUB for displaying recommendations and keeping the "Take Action" button disabled until the app is installed.
- Step-Based Interface: A simplified, wizard-like UI to guide users through assessment plus and remediation steps.
Future releases will expand functionality to include automated migration, description enhancements, publishing workflows, and intelligent recommendations.
Key Features in Version 2:
- Conversational Coverage: Displays real-time KPI metrics and Donut Charts breaking down conversational vs. non-conversational Subflows, Actions, and Catalog Items.
- Compatibility Gaps: Categorizes non-conversational assets into compatible and incompatible groups for easier prioritization.
- Action-Level Migration: Identifies and reviews non-conversational actions with related flows and topics to migrate only relevant items.
- Targeted Subflow Migration: Lets teams pick specific subflows and connections for accurate, smooth conversion.
- AI-Assisted Catalog Modernization: Introduces a Prompt Preview step leveraging Now Assist AI Agent to generate conversational prompts and guide modernization via Catalog Builder.
- Home Dashboard Enhancements: Adds interactive drill-down navigation from KPIs to record-level insights and integrates AI Search Reindexing for continuous readiness updates.
- Integration Hub – Required for subflow/action integrations.
- Now Assist Panel – Must be turned on for remediation and assessment integration.
- Now Assist AI Agents – Required for AI-driven readiness checks.
- Now Assist for ITSM/CSM/HRSD – At least one of these applications should be active.