Consolidate your documentation cart fleet service ticketing workflows through integration of the Altus ClioConnect IOT-enabled fleet management solution to automatically generate incidents in ServiceNow and manage incidents through resolution.
In addition to generating incidents from tickets created in the ClioConnect platform, proactive alerts are created when issues arise within the ClioConnect cart power system, generating high-priority incidents in ServiceNow. These provide actionable information to service providers before a user can a potential service issue.
This eliminates the need to monitor multiple dashboards. By centralizing service requests, the integration reduces the time and effort required to track and resolve issues, making the process seamless for IT, service providers, and clinical users.
- Automated Incident Creation and Synchronization
- Proactive Alert and Ticket Integration
- Bi-Directional Status Updates
Initial Release
- Automated Test Framework
- IntegrationHub Starter Park or IntegrationHub Standard Pack (com.glide.hub.integrations)
- ServiceNow IntegrationHub Action Step – JSON Builder (com.glide.hub.action_step.json_builder)
- Incident Table