6
1.1.9
Xanadu, Washington DC, Vancouver
Help Lightning is a provider of remote visual guidance software that enables companies to accelerate transformation of their customer service operations. The ServiceNow/Help Lightning integrated solution enables remote support, real-time collaboration and problem-solving for customer service agents to support internal users and external customers.
- Connect with HELP Lightning users and customers
- Screenshots saved to the ticket
- Call log stored for tracking.
- Initial release including a call log and on-demand user grab.
- Patch 1.1.7:
- Upgraded to latest Help Lightning SDK
- Added capability to auto-import Help Lightning Contacts on a Schedule
- HELP Lightning Enterprise Connection