Box for ServiceNow is built for operations teams in ITSM, HR service delivery, legal, procurement, and customer support who run their workflows in ServiceNow and keep their content in Box.
Right now, those teams work across two systems. Your people download files from Box, re-upload them as ServiceNow attachments, and email copies around. You end up with duplicate versions, no clear source of truth, and content sitting outside your retention and legal hold policies. Requests slow down while someone hunts for the right document.
This integration closes that gap. Your Box content shows up directly on the ServiceNow records where the work happens, and every record gets its own Box folder created for it. ServiceNow roles map to Box collaboration permissions, so people see only what they're authorized to see. Files stay under Box's native version control, classification, legal hold, and retention policies. Your teams can view, upload, and share documents, all without leaving ServiceNow.
It's a Box native, ServiceNow-certified scoped application, so there's no custom-coded connector or third-party middleware to build and maintain as either platform changes. Box stays the source of truth for your unstructured content. ServiceNow stays the system of record for your processes. The integration is available at no extra charge to joint Box and ServiceNow customers.
By installing and using this integration, you agree to Box Terms of Service: https://www.box.com/legal/termsofservice
• Work with Box files and folders right on the ServiceNow record. View, upload, and share without switching apps.
• Every record gets its own Box folder, created automatically, across ITSM, HRSD, CSM, CRM, or any custom modules.
• ServiceNow roles map to Box permissions, so your users see only what they're authorized to access.
• A native certified scoped app, so there is no custom connector or middleware to maintain.
Initial release
Zurich and Australia family release (all versions), ServiceNow IntegrationHub Runtime plug-in [com.glide.hub.integration.runtime]
Other Requirements:The Box for ServiceNow integration is available at no extra charge for joint Box /ServiceNow customers.