IncentIQ is an AI-first Sales Incentive Management platform that helps enterprises automate, manage, and optimize sales compensation with speed, transparency, and intelligence. IncentIQ replaces spreadsheet-driven and legacy incentive processes with a modern platform that streamlines commission calculations, quota management, approvals, disputes, payouts, and performance visibility through enterprise-grade workflows and automation.
Unlike traditional compensation platforms that are expensive to implement and difficult to adapt, IncentIQ is designed for agility. With AI-powered co-pilot, sales team can get real time updates on their incentives driving performance and alignment to business goals. Enterprise platforms integration ability enables seamless governance, auditability, workflow orchestration, and enterprise scalability.
IncentIQ empowers organizations to reduce operational overhead, improve payout accuracy, accelerate compensation cycles, and deliver a more transparent and motivating experience for sales teams — transforming incentive compensation from a back-office process into a strategic sales performance engine.
The IncentIQ Application is designed to address the challenges organizations face when managing sales commissions and incentive payouts through manual processes such as spreadsheets, emails, and disconnected systems. These traditional methods often lead to calculation errors, delayed payouts, limited transparency, and increased administrative effort.
The solution provides a centralized platform to automate incentive plan management, payout calculations, statement generation, and approval workflows, improving accuracy, efficiency, and visibility.
Version 1.0.11
This release introduces Smart Compensation Advisor (Generative AI), Dispute Management, optional Territory Management integration, Native CRM-Powered Incentive Management, platform enhancements, security improvements, and performance optimizations.
New Features
· Smart Compensation Advisor with natural language queries
· Support for ServiceNow Now LLM, OpenAI (BYOK), and Anthropic Claude (BYOK)
· AI governance, masking, audit logging, and provider management
· Dispute Management with IncentIQ Portal and Workspace
· Automated dispute lifecycle management
· Optional Territory Management integration
· Territory-based Plans, Quotas, Users, Approvals, and Security
· Organizations using ServiceNow CRM can now leverage Opportunities, Quotes, and Leads directly within IncentIQ for commission and incentive calculations, eliminating the need for duplicate data integration.
· Added consistent color-coded status indicators throughout the IncentIQ Portal, enabling users to quickly distinguish record states and improving the overall user experience.
Platform Enhancements
· Multi-level approval workflow for incentive statements
· Improved import framework and metadata mapping
· Asynchronous Data Upload Processing
· Data Lake Master for Long-Term Data Retention
· Enhanced portal experience
· Improved access controls and approval routing
· Improved AI Capabilities using AI Advisor
· Native CRM-Powered Incentive Management
· Enhanced Portal Status Indicators
Security Enhancements
· AI data masking
· AI audit logging
· Territory-based security
· Enhanced role validation
Performance Improvements
· Optimized import processing
· Improved statement generation
· Plan, Quota and Statement Approval routing optimization
Supported Integrations
· CSV Import
· ServiceNow Now LLM
· OpenAI (BYOK)
· Anthropic Claude (BYOK)
· ServiceNow Sales Territory Management
New Roles
· x_ctans_incentnow.dispute_agent
· Territory Administrator (optional)
New Tables
· x_ctans_incentnow_incentiq_dispute
· x_ctans_incentnow_severity_data_lookups
· x_ctans_incentnow_incentiq_ai_audit
· x_ctans_incentnow_ai_execution_failure
Deprecated Tables
· [x_ctans_incentnow_ai_intent_configuration
· x_ctans_incentnow_ai_learning_repository
· x_ctans_incentnow_data_lake
Known Limitations
· Territory Management requires the optional IncentIQ Territory Extension application.
· External AI providers require customer-managed credentials.
· Dispute Workspace is intended for fulfillment users.
Upgrade Notes
· Review role assignments.
· Validate AI provider configuration.
· Configure Territory Extension if installed.
· Verify approval flows.
· Confirm scheduled jobs and system properties.
Latest version of these plugins to be installed as pre-requisite
· Decision Table Builder
App id: sn_decision_table
· Decision Builder
App id: sn_decision_design
· Domain Seperation for multi-tenant data segregation requirements
App id: com.glide.domain.msp_extensions.installer
· Now Assist Skill Kit
App id: sn_skill_builder
· Now Assist Admin Console
App id: sn_nowassist_admin
· Now Assist for Platform
App id: sn_Gen AI_platform
· Now Assist Data Kit
App id: sn_data_kit
App id : sn_sales_territory (optional)
- Sales Territory Management
This plugin is required if Territory Management to be utilized in IncentIQ
App id : x_ctans_territory (Optional)
- IncentIQ Territory Extension
This plugin is an extension for IncentIQ to support Territory-based Plans, Quotas, User Profiles and approvals.
Other Requirements:There are couple of OOB roles (decision_table_admin, personalize_read_dictionary, approver_user, import_transformer, user_admin) extended into the custom roles x_ctans_incentnow.business_group_admin and x_ctans_incentnow.admin
A new role Territory Admin (x_ctans_incentnow.territory_admin) has been introduced it should be assigned with following additional system roles decision_table_admin, approver_user, personalize_read_dictionary, decision_result_editor, decision_rule_author, decision_table_reader, decision_table_crud_api, sn_tp.territory_read, sn_sales_territory.sales_territory_basic, sn_tp.territory_manager, sn_sales_territory.sales_territory_admin, sn_sales_territory.sales_territory_manager