Field Service Contractor Mobile allows contractor field service users and managers to handle their work entirely from a phone — viewing assignments, sourcing parts, debriefing completed tasks, and managing the full task lifecycle without needing desktop access or dispatcher involvement for routine operations.
Contractor managers can review and respond to marketplace requests, monitor open tasks across their team, and reassign work to contractor technicians directly from the Now Mobile Agent application. Contractor technicians get full visibility into their assignments to complete and close work.
The app runs natively on the ServiceNow platform. Contractor activity flows into the same data and workflows as internal field service operations, eliminating the need for a separate system and manual data reconciliation.
Contractor agents can use the native mobile application to:
- View assigned tasks
- View and respond to marketplace requests
- Update tasks in online and offline mode
- Debrief tasks
- View knowledge articles attached to a task
- View knowledge base
Contractor managers can use the native mobile application to:
- Re-assign tasks to agent
New
- Improved Contractor Portal customer experience with Coral UI. The home page and login page have been updated to the latest UI, and other pages have been reviewed and updated for accessibility following the UI changes.
- Field Service Contractor Management