5
1.4.0
Zurich, Yokohama, Xanadu
The Cross Connector 4 ServiceNow/SAP Solution Manager, an integral plugin within our Cross Connector 4 interface, enhances the value proposition for users leveraging Solution Manager for development and testing, concurrently utilizing ServiceNow as the primary system for capturing and tracking the entire change process. This solution offers a distinctive approach, automating ITSM processes such as change requests and incidents, thereby augmenting transparency for all users engaged in the process.
Connect ServiceNow change tasks, incident tasks with any process type tickets in SAP Solution Manager:
- Enable automated state transitions across systems
- Synchronize fields between systems
- Create a Change Document in Solution Manager directly from ServiceNow whenever necessary
Update to Yokohama and Zurich Release.
UI Formatter is deprecated, Related Lists for Synchronization log is enabled.
ITSM, Incident (Task), Change (Task)