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25.1.5
Yokohama, Xanadu, Washington DC, Vancouver Patch 4
CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues. The Workspace UI is built to improve agent productivity and facilitate resolutions.
Key Features
- Click improvements: When using Form templates with modeless dialogs, users automatically open the modeless dialog (comment or work notes) with the populated content. This makes it easier to edit the content and saves clicks to open the modeless dialog.
- Lookup component enhancements include the ability to collapse the card, saving real-estate and advanced search.
- Recommend Actions – AI Search replaces Agent Assist on CSM Configurable Workspace case and interaction pages.
- Improved performance in page and component load times.
Support for Sentiment Analysis at case level.
Customer Service Management plugin (com.sn_customerservice)