0
30.4.4
Australia, Zurich, Yokohama Patch 1, Yokohama
Standalone Application
This component is part of the OpenFrame plugin. The OpenFrame UXB Component provides a communication framework to integrate contact center systems with Now Platform.
OpenFrame top frame
Changed
- Callback component in agent workspace — Callback phone numbers now display in agent workspace, allowing agents to click-to-call without creating duplicate interactions.
- Click-to-call duplicate prevention — The system now reuses existing callback interactions instead of creating duplicates when agents initiate calls.
Fixed
This release includes minor defect fixes and enhancements.
Not applicable for this application version.
* OpenFrame Plugin