0
27.0.13
Yokohama, Xanadu Patch 7, Xanadu Patch 4, Xanadu Patch 1, Xanadu, Washington DC Patch 10, Washington DC Patch 4, Washington DC
ServiceNow® FSM Configurable Workspace enables agents to engage with customers, answer questions, and resolve issues. FSM Configurable Workspace provides components and pages to support dispatcher workflows for Agent Workspace.
- Dispatcher dashboard: The Dispatcher Dashboard is the homepage in the CSM/FSM Configurable Workspace. The dashboard displays real-time data for the operations and performance of field service agents across their assignments. Dispatchers get instant visibility into the statistics of pending dispatch items and agent location status. In the expanded map, dispatchers can auto-zoom the map to view a particular technician or work order task.
- Automated work assignment: Enables dispatchers to quickly schedule work orders based on technician skills, parts, distance, and recommendations.
- Configurable layout: Provides each dispatcher with a personalized display, including custom filters, advanced search, and sort options. Dispatchers can also configure task and agent cards to display relevant information.
- Dynamic scheduling: Enables dispatchers to automatically select an agent and assign work order tasks. Dispatchers can respond quickly to changes with integrated dynamic scheduling and can reschedule jobs automatically based on the configuration of task priorities and double booking.
- Fixed - Resource Search when resources are associated only via territory membership
- Fixed - Auto refresh notification on task panel.
- Fixed - When confirmation modal is enabled and reassigning tasks, tasks are not reassigned properly
- Fixed - Crew Drag and drop assignment in Dispatcher workspace.
- Fixed - Decouple Auto refresh notification, and new task loading position within task panel.
- Fixed - Enable Snc Customization for Workforce Api.
- Fixed - Fix on demand optimization UI issues for overlapping qualifiers
- Fixed - Console errors from rendering map markers during auto refresh scenarios.
- Fixed - Go to assignment window for todays task
- Fixed - Task panel Auto refresh doesn't work for configured fields
- Fixed - Territory filter count issues.
- Fixed - Unassign action on calendar WOT doesn't automatically update the task on task panel if there is enough space to add the task
- Fixed - Dispatcher workspace Assignment assistance sometime failed to assign tasks
- Fixed - Add check when pushing label to avoid NPE [territory filter modal]
- Fixed - Refactor agent group cache handling by adding user invalidation logic and improving cache update process
- Fixed - Dispatcher Workspace: Assigned to Field keeps getting reset in Assignment confirmation window when WOT does not have Assignment group
- Fixed - Calendar goes blank on Auto Assign rules with territory model
- Fixed - Work start/travel start is updated with incorrect values when drag and dropping task
- Fixed - Multiple Dispatchers are not able to see resources on dispatcher workspace due to cache issue
- Fixed - Google map not loading on part sourcing modal on workspace
System requirements:
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- Field Service Management
- Field Service Management Configurable Dispatcher Bundle
- sn-fsm-components