0
4.0.0
Australia, Zurich, Yokohama
Standalone Application
Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.
The Advanced Work Assignment for Sourcing and Procurement Operations application enables you to automatically assign work items to agents based on availability and capacity.
- Configure service channels for automatically routing incoming work to agents
- Configure queues to assign a specific type of work to a specific group
- Configure assignment rules to assign work by most capacity or last assigned
- New:
- Admins can access SPO Product Admin Home as a single entry point.
- Product Hub provides guided installation of SPO applications and plugins.
- Configuration Console offers a guided experience for configuring Procurement Case Management items with completion tracking.
- From Configuration Console, admins can download update sets and upload batch update sets to higher environments.
- Changed:
- SPO configuration is now organized within the Otto for Setup framework, replacing navigation across multiple admin tools and locations.
- The admin experience is now consistent across Product Hub and Configuration Console.
Not applicable for this application version.
Install the following applications:
- Advanced Work Assignment
- Agent Chat