0
3.2.9
Australia, Zurich Patch 7, Zurich Patch 4, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 6, Yokohama Patch 3, Yokohama, Xanadu Patch 10, Xanadu Patch 9, Xanadu Patch 6, Xanadu Patch 3, Xanadu
Generative AI
The Now Assist context menu uses the power of AI to help your team write more efficiently in emails, chat messages, and knowledge base (KB) articles. It can create and edit written content from any application or field in a ServiceNow workspace where the Now Assist context menu is enabled.
Now Assist context currently offers:
- Suggested text: When Now Assist has context, it can provide a first draft or response suggestion.
- Elaborate: After an initial draft is written by either Now Assist or an agent, Now Assist can add more details.
- Shorten: After an initial draft is written by either Now Assist or an agent, Now Assist can reduce the number of words.
- Change tone: Select between Casual, formal, and sympathetic tone to customise the tone of your draft.
- Host custom Generative AI skills with guided set-up, developed via the Skill Kit, as readily executable actions.
- AI gradient tokens to components of NAcm
- Ability to pass record context in open prompting experience of NACM
- Support Highlight information on navigated record from NACM citation
- NACM to support multi section view with rendering support for agentic status card
Required plugins and products
- Generative AI Controller [sn.generative.ai]
- Now Assist for Platform