0
1.2.8
Yokohama Patch 3, Yokohama, Xanadu Patch 9, Xanadu Patch 6, Xanadu Patch 3, Xanadu
The Now Assist context menu uses the power of AI to help your team write more efficiently in emails, chat messages, and knowledge base (KB) articles. It can create and edit written content from any application or field in a ServiceNow workspace where the Now Assist context menu is enabled. Deploy the custom GenAI Skill created in Skill Kit as actions within NAcm.
Now Assist context currently offers:
- Suggested text: When Now Assist has context, it can provide a first draft or response suggestion.
- Elaborate: After an initial draft is written by either Now Assist or an agent, Now Assist can add more details.
- Shorten: After an initial draft is written by either Now Assist or an agent, Now Assist can reduce the number of words.
- Change tone: Select between Casual, formal, and sympathetic tone to customize the tone of your draft.
- Host custom gen AI skills with guided set up, developed via the Skill Kit, as readily executable actions
Fix:
- Fixed zboot errors in upgrade scenarios
- Optimized the response time for fetching Now Assist context menu configurations.
Required plugins and products
- Generative AI Controller [sn.generative.ai]
- Now Assist for Platform