0
1.2.5
Yokohama Patch 3, Yokohama, Xanadu Patch 6, Xanadu Patch 3, Xanadu
The Now Assist context menu uses the power of AI to help your team write more efficiently in emails, chat messages, and knowledge base (KB) articles. It can create and edit written content from any application or field in a ServiceNow workspace where the Now Assist context menu is enabled.
Now Assist context currently offers:
- Suggested text: When Now Assist has context, it can provide a first draft or response suggestion.
- Elaborate: After an initial draft is written by either Now Assist or an agent, Now Assist can add more details.
- Shorten: After an initial draft is written by either Now Assist or an agent, Now Assist can reduce the number of words.
- Change tone: Select between Casual, formal, and sympathetic tone to customize the tone of your draft.
New:
- Support for multiple dialogs
- Guided Setup Journey workflow added for customers to create Now Assist context menu configurations
- Enabled Now Assist context in UIB for customers
- Autogrow functionality added for text selection within input and textarea fields
- Enabled the option to deploy Custom Skills created using Skill Kit as actions in the Now Assist context menu
- Added support for extended tables
- Added support for gracefully handling Now Guardian errors
Fix:
- Resolved RCA issue occurring during form load for tables with Restricted Caller Access enabled
Required plugins and products
- Generative AI Controller [sn.generative.ai]
- Now Assist for Platform