0
6.2.0
Yokohama, Xanadu Patch 6, Xanadu Patch 3, Xanadu, Washington DC Patch 4, Washington DC, Vancouver
The Conversational Interfaces omni-experience standard feature set is a release bundle that includes Sidebar and the admin console for conversational experiences.
Admin console
Complete end-to-end admin journey within the Conversational Interfaces admin console.
Enhanced admin console experience, including more interactive dynamic call-to-action cards, admin console metrics, and progress panel.
Advanced Work Assignment (AWA) admin console
Helps administrators discover AWA's available capabilities, install relevant plugins, and walk through the deployment of AWA from one single location.
Sidebar
Improve collaboration between agents and subject matter experts to resolve issues through the new real-time, record-based, collaborative chat platform within Next Experience. Features include:
- Record-based conversations
- Utility menu and docked chat windows
- Activity stream integration (conversation tiles, posting messages to Activity Stream)
- Favoriting conversations
- Configurable quick actions
- AI Search
- Drag-and-drop file sharing
- Emoji support
- Native integration with Microsoft Teams
- Multiple discussions on a record
- Ability to integrate with services that suggest users who have expertise related to the record
- Ability to access Sidebar on mobile devices
- Use Now Assist to summarize a Sidebar conversation
- New
- Changed
- Fixed minor defects
- Removed
Admin console
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Virtual Agent (com.glide.cs.chatbot)
Role required:
- virtual_agent_admin and external_app_install_admin or admin
Sidebar
- Sidebar documentation: https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/conversational-interfaces/concept/sidebar-landing.html
- To receive suggestions for users who have expertise related to the record, an appropriate service such as Participant Suggestions (com.glide.sn_participant_suggestions) needs to be configured beforehand.