Enterprise Investigations is a ServiceNow application for managing and automating background checks and investigations across employment, criminal, regulatory, education, and other domains. It streamlines the collection, review, and documentation of candidate background information for compliance and risk management.

Comprehensive Case Management – Manage candidate applications, subjects, investigations, and findings within ServiceNow.

Multiple Investigation Types – Support for DMV, alias, criminal, credit, driver’s license, drug, education, employment, military, and regulatory checks.

Investigation Tasks & Templates – Automate and standardize tasks to ensure consistency across investigations.

Findings & Risk Assessment – Capture findings with predefined risk values; support verification, mitigation, and risk scoring aggregation.

Approval Workflows – Includes mid-case review and contingent hire approvals to handle special hiring scenarios.

Compliance Automation – Generate pre-adverse and adverse action notices with legally required attachments and timelines (FCRA compliant).

Vendor Flexibility – Modular integration with best-in-class providers (e.g., Sterling, First Advantage, The Work Number).

SLA Tracking & Reporting – Monitor performance across vendors, agents, and cases with dashboards and SLA metrics.

Scoped Security – Strict access controls; global admins have no implicit access without explicit role assignment.

Workspaces & Dashboards – Dedicated workspaces for Case Agents and Investigation Agents with role-specific views and analytics.