The HP Workforce Experience Platform Device Management application for ServiceNow centralizes device data in one platform to speed up incident resolution. With this integration, companies can synchronize the digital ecosystem they manage through the HP Workforce Experience Platform with ServiceNow.
Incomplete or inaccessible device information delays incident resolution times and frustrates employees. Integrating HP Workforce Experience Platform device data into the ServiceNow configuration management database improves visibility, control, and troubleshooting capabilities. IT teams can make informed decisions and better identify, assess, and respond to fleet management risk, driving operational efficiency.
Use the HP Workforce Experience Platform Device Management application for a more streamlined digital workplace that enhances employee productivity.
- View HP Workforce Experience Platform computers, monitors and docking stations in ServiceNow
- Load devices into the CMDB through the Identification and Reconciliation Engine
- Keep device details such as model, operating system, memory and warranty dates up to date
- See a computer's battery risk factors or open it in HP Workforce Experience Platform
- Map HP Workforce Experience Platform device data to CMDB fields visually
- Set up from one in-app page and check the integration's health on demand
New features
- CMDB identification and reconciliation: computers and peripherals are written to the CMDB through the Identification and Reconciliation Engine (IRE), on by default. The HP Workforce Experience Platform discovery source and a peripheral identification rule are included. IRE can be turned off separately for computers and peripherals with two system properties.
- Field mapping: map HP Workforce Experience Platform device data to CMDB fields from the Setup page. Default mappings are installed with the app.
- Setup page: a new in-app Setup page replaces ServiceNow Guided Setup. API key and connection status, tenants and device types, field mapping and failure notifications are in one place.
- Health check: run a diagnostic of the app's settings and scheduled jobs from Health Check Reports. Results are saved as read-only reports.
- Launch Device in WXP: a related link on computers imported from HP Workforce Experience Platform opens the device there.
- Default settings are applied automatically when the app is installed or upgraded.
Improvements
- Activating a tenant no longer freezes the page. The device import runs in the background.
- Monitor and docking station imports now fill model number, last seen and lifecycle status.
- Peripheral imports no longer create company, location or model records.
Bug fixes
- Tenant IDs must be unique, so the same tenant can't be added twice.
- Refresh Tenants no longer deletes tenant records. Tenants that HP Workforce Experience Platform no longer returns are deactivated and flagged.
Changes
- Direct customers: your tenant is added automatically but starts inactive. Activate it in the tenant list to start the device import.
- The Get Hardware Health related link on computers is no longer available.
Required Plugins: com.snc.cmdb, com.glide.system_import_set, com.snc.web_service_import_set_tables. Uses the Identification and Reconciliation Engine included with the CMDB. (Replaces "CMDB".)
Other Requirements:The HP Workforce Experience Platform Device Management application currently requires new or existing HP Proactive Insights Service and is available at no additional cost with applicable ServiceNow licenses.
An HP Workforce Experience Platform API key for your tenant is needed to complete setup.