Squadcast is a Reliability Automation Platform that seamlessly integrates with ServiceNow to offer a comprehensive Incident Management solution for IT and DevOps teams. This powerful combination enhances incident response by leveraging Squadcast's real-time incident tracking, on-call scheduling, and AI-driven automation alongside ServiceNow's robust incident management capabilities. Squadcast’s Event Intelligence lets you cut through alert noise effortlessly & equip your teams with the insights they need for lightning-fast resolutions. Stay on top of your service dependencies and reliability metrics, making smarter data-driven decisions to empower organizations to respond efficiently to incidents, automate routine tasks, and improve overall system reliability. By integrating with ServiceNow, Squadcast streamlines the incident resolution process, centralizes relevant information, and fosters clear communication within the team, contributing to reduced resolution times and enhanced operational resilience.
Handle ServiceNow Incidents better: Squadcast provides you with schedules, and escalation policies to send notifications to the users at the right time. Send Phone calls, SMS, Push, and Email notifications with ease. Set up workflows in Squadcast to better resolve your ServiceNow incidents. Get notifications for incidents on your Slack or MS Teams channels and resolve Incidents on the go.
Enterprise Class Bidirectional Integration: Create Squadcast Incidents for ServiceNow Incidents automatically or manually and vice versa. Statuses, notes, attachments, and other critical incident-related information are in sync.
Incident Response: Create Incident specific slack channels for Incidents in ServiceNow, Trigger webhooks, and create communication channels for Incidents
Centralized data visualization: Native ServiceNow integration means teams can augment their operational data set without leaving the ServiceNow interface. Full visibility into incident status, plus metrics for system and team performance.
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Must have a Squadcast account
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To see Squadcast in action open this https://www.squadcast.com/demo
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To create a new account open this https://register.squadcast.com/