0
1.3.4
Brazil, Australia Patch 4, Australia Patch 2, Australia Patch 1, Australia, Zurich Patch 11, Zurich Patch 9, Zurich Patch 8, Zurich Patch 7, Zurich Patch 5, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3
Generative AI
AI Agents for Health and Safety enhances your ServiceNow® Health and Safety experience with agentic workflows that streamline investigations, case resolution, and incident pattern detection. The agents analyze knowledge base articles, related records, and historical data to recommend actions and, with the user's approval, create those actions on behalf of the Health and Safety user.
The Health and Safety Incident Investigator agentic workflow supports the ‘Create actions for safety incidents’ use case:
- Gathers required context related to the safety incident
- Verifies the collected information in order of highest matching content
- Drafts an action plan and presents it to the team member
- Upon direction from the team member, creates the action items for the incident
- Integrates with Incident Pattern Analysis (part of Now Assist for Health and Safety) so you can create suggested actions for the identified patterns
The Health and Safety Case Analyzer agent supports faster case resolution by:
- Gathering information from similar historical cases and their related actions
- Gathering knowledge from relevant Knowledge Articles
- Drafting a list of suggested actions
- Allowing users to request creation of any suggested actions in the Now Assist chat
The Health and Safety Pattern Intelligence Orchestrator agent powers proactive incident pattern analysis:
- Detects recurring incident patterns across time, location, people, category, asset, injury type, and severity
- Generates natural-language summaries and suggested remediation actions for each detected pattern
- Surfaces patterns as records on the Pattern Analysis dashboard for review and action
- Creates pattern-linked actions on user confirmation through the Now Assist Panel
Fixed
- Resolved issue where the Health and Safety agentic workflow was not triggered after an incident was assigned to a user.
- Eliminated repeated responses in the Health and Safety Incident Pattern Detector AI agent.
Not applicable for this application version.
Required plugins:
- Health and Safety Core
- Health and Safety Incident Management
- Now Assist for Health and Safety