0
1.0.0
Xanadu Patch 3
The Intelligent Change Management (ICM) Skill Kit plugin enhances change management processes using AI to identify related standard change templates, summarize change requests, and create standard changes from normal ones. Key features include analyzing normal changes against standard templates, generating summaries for change request reviewers, and suggesting standard templates for repetitive changes.
- Identify related standard change templates: Uses AI to analyze normal changes against existing standard templates, identifying patterns and suggesting appropriate templates to optimize change management.
- Change Request Reviewer Summary: Enhances review efficiency with AI-powered summaries of close codes, close notes, and work notes, providing concise and informative summaries for change reviewers and agents.
- Create Standard Change from Normal Change: Transforms normal changes into standardized templates with AI recommendations, suggesting standard templates based on existing data and change patterns to streamline repetitive change processes and improve consistency.
Initial Release
· Xanadu Release Patch 3 or Later
· Skill Kit V.2.0.0 [sn_skill_builder]
· Now Assist for ITSM 6.0.5