IT Operations (IT Ops) teams are stretched thin, often relying on fragmented tools, manual troubleshooting, and reactive problem resolution. Despite widespread availability of monitoring tools, customers struggle to identify the root cause of endpoint, network and application performance issues. The Riverbed Platform addresses the specific needs of IT Operations, going beyond Chatbots to Embedded GenAI.

Riverbed IQ Assist embeds GenAI deeply within IT Ops workflows to accelerate MTTR, truly enable Shift Left, and reduce cost. Move beyond the limitations of Chatbots and embrace a purpose-built embedded GenAI solution that delivers real, measurable value. When investigating an incident, your team members can effortlessly seek assistance from Riverbed IQ Assist by simply pressing the easy button.

The Riverbed IQ Assist application for ServiceNow enhances your team's capabilities by integrating the Riverbed Platform with your preferred ITSM tool to:

Minimize downtime, reduce IT costs, and improve ROI
Reduce MTTR and improve SLAs
Optimize resource allocation and retain top talent
Proactive, faster problem resolution and prevention for happier end-users
Enhanced business agility with more efficient IT operations