0
5.1.1
Australia, Zurich Patch 1, Zurich, Yokohama Patch 1, Yokohama
Standalone Application
Proactive Engagement helps an organization improve employee digital experience, productivity, and satisfaction by proactively detecting issues and enabling employees to self-solve digital issues they experience on a day-to-day basis. The self-remediation process is seamless and helps deflect many end-user incidents.
- Enables employees to self-solve digital experience issues by leveraging the proactive issue detection and resolution capability of the ServiceNow Digital End-user Experience product.
- Engages employees to provide a seamless resolution through remedial actions (automations) and self-service content.
- Provides quick scaling and consistent support for increasing the range of applications through lifecycle management of resolution content.
- Provides Proactive Engagement on Desktop Assistant.
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
Required plugins and products
- Proactive Engagement (sn_pren)
- Digital End-User Experience (DEX) Application and Device Health (sn_dex)
- Glide Virtual Agent (com.glide.cs.chatbot)