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Unite franchise operations to drive business value with Future Franchise Services from ServiceNow and Capgemini. This modern, omnichannel solution connects frontline workers with back-office functions for seamless operations and happier customers.
Results/Outcomes:
- Enhance franchisee experiences. Eliminate “the run around” and improve resolution times with omnichannel support for the fast-paced franchise environment.
- Improve franchisee efficiency. Accelerate time to value by connecting operations on a single platform with flexible technology and streamlined processes.
- Empower employees. Build brand loyalty with a customer-centric approach—supported by real-time data and easy-to-understand dashboards.
Functional Features:
- Mobile / Franchisee Portal
- Dashboards
- Franchisee service management
- Intelligent store operations
- Contract and entitlement management
- Parts management and repair loop
Technical Features:
- Automated routing
- IoT and proactive monitoring
- CMDB (IT & non-IT) predictive intelligence
- Appointment scheduling and dispatch