Catalog Pulse enhances your service catalog by allowing end users to easily submit feedback directly through the catalog interface with a single click. This feedback is automatically captured, organized, and can be converted into incidents or requests, ensuring every concern is tracked and resolved. No more lost feedback in email chains or long help desk calls—Catalog Pulse keeps users informed and engaged throughout the process. By streamlining feedback collection, organizations can quickly identify and address issues, improve service catalog usability, and boost adoption rates.
Business challenge "We currently rely on email or phone calls for catalog feedback, which is inefficient and often results in lost or untracked feedback." "Users get frustrated when they don’t see their feedback acted upon, leading to disengagement from using the service catalog." "It’s difficult to identify common issues or pain points in the service catalog when feedback isn't centralized or easily accessible." "Our current feedback process doesn't allow for easy conversion into incidents or requests, resulting in longer resolution times." Benefits One-click feedback submission directly from the service catalog. Centralized feedback management with tracking from submission to resolution. Increased user engagement by keeping users informed on the status of their feedback. Faster identification of bugs or design issues, leading to quicker improvements. Enhanced service catalog design and adoption based on real-time user insights.
One-click feedback submission directly from the service catalog.
Centralized feedback management with tracking from submission to resolution.
Increased user engagement by keeping users informed on the status of their feedback.
Faster identification of bugs or design issues, leading to quicker improvements.
Enhanced service catalog design and adoption based on real-time user insights.
v1.0.0
- Initial Release
NA